Birallee Tavern — Restaurant in Victoria

I'm usually not the person to leave bad reviews because I've worked in the service industry and I know you never know what's happening behind the scenes but I sat on this all night and anyway I look at it, what my family and I experienced yesterday was plainly bad service. First of, important information this is our go to spot for family events and usually they're pretty good but it's been a while since we've had an event and this time they really let us down especially since we were there for a pre-organised wake. Despite the fact that they knew beforehand that we were coming, they made no effort to stock the function bar. Kegs ran out, we waiting 30-45 minutes just for them to bring in mixers and they had to POWER DRILL THE LOCKS off the fridge doors because no body had a key? And they didn't think to do that before we arrived not during our wake? I would love to say maybe they were just busy, but it was lunchtime on a Monday and the main area was practically empty when we arrived. And even if that was the case these people were NOT apologic at all. In fact they were quite rude. One of our bartenders, who I'm hoping for the business's sake that she wasn't in management but I'm assuming with how the other staff communicated with her she was, was literally telling us to get out of her way? She was getting pissy people were walking/waiting for their drinks that were taking forever IN THE WALKWAY next to the bar, which had the end seats in it and was also the walkway outside. WHICH IS ANOTHER THING! Half the event was outside since a lot of my family smokes, and the left the door locked from the outside - you could get out but not back in, you got locked out every time you walked out to the smoking area (which didn't even have ashtrays by the way) and it took them at least half an hour to get to fixing it. Im honestly really disappointed, I used to love Birallee Taven but I imagine it'll be a long time until I go back and I definitely would not recommend them for...

My recent dining experience at Birallee Tavern Pub last January 25, 2024 was far from enjoyable, tainted by the rude behavior of one of the staff and a series of disappointments in service. The primary issues revolved around an excessively long wait for my order, neglectful handling of the food, and an unwarranted blame game. I opted for the chicken wings, a seemingly straightforward choice that turned into an hour-long ordeal. When I finally decided to inquire about my order, the staff nonchalantly revealed that they had left it on an empty table because they couldn't locate me. Their excuse? I was seated in the smoking area, and apparently, food couldn't be placed there. The lack of effort on their part to find us and the subsequent decision to leave the food unattended for over 30 minutes resulted in a cold and inedible meal by the time we discovered it. This level of neglect is unacceptable in any establishment, especially one in the service industry. Adding to the disappointment was the behavior of one particular staff member who went so far as to blame us for choosing to sit in the smoking area. This blame-shifting was entirely unwarranted and demonstrated a lack of professionalism and accountability. It's disheartening to encounter such a disregard for customers at Birallee Tavern Pub A successful dining experience relies not only on the quality of the food but also on the service provided. Unfortunately, my experience was marred by a lack of care, accountability, and professionalism from the staff. I sincerely hope that the Pub takes this feedback seriously and addresses the issues with their staff's behavior and overall service. Potential patrons should be cautious, as my experience suggests a concerning lack of concern for customer satisfaction at this...

Food atrocious! 🤢🤮 Organised a late Mother day lunch with my family. 3 chicken parmas with chips and gravy. All stone cold,🥶 surly even heating up 4 small jugs of gravy isnt that hard. 🤔 Chicken parmas were tough as a gumboot and chewy. I ordered parma, chips and salad, salad was full of lettuce, small amounts of cabbage and a small half slice of cucumber. I returned my very cold meal to be replaced with a burnt parma 🤦‍♀️ My family forced down a quarter of their meal cold meals and left the rest on their plate. The young lady waitress was very kind and polite and very apologetic. That was the only good thing I have to say. No refund offered at all 🙄 Maybe some lessons in the kitchen for the chefs on how to prepare and cook a good meal wouldn't go a stray. 🤷‍♀️ $130 down the drain and a pretty disappointing...