KFC Mooroopna — Restaurant in Victoria

This location is new so I’m hoping with time things improve. But my husband and I went to this kfc last for the first time since opening and ordered 2 box meals. We waited over half an hour in the drive through to get cold, old chips with no salt (after asking for extra salt), a hair in my burger, bacon added to my burger (not a huge issue for me personally but what if I was a halal person?) and no wicked wings which they swapped out for 1 tiny tender. Overall it was just cold, you could tell it had been sitting around for a bit and just wasn’t very good considering the wait time you’d think because they were so busy everything would be super fresh.

So this morning I called the store and spoke to the manager, Layla. And she was great. She offered to replace our boxes and apologised for the quality of the food. I went in today to get the replacements made and I even heard Layla tell the girls to double check the boxes. But when I got in the car my burger was made wrong and again the chips were old and not very hot and no extra salt. I went back in and they remade them and it was fine but just a bit disappointing. While I was waiting for my box there was also another customer who came in because things had been left out of his box. And another older woman waited a really long time in store for her order and was getting quite annoyed and another woman standing around for ages waiting to be served because she didn’t want to use the self serve option. I think at this time of year more staff are needed and for a new store I think they would benefit from some more experienced staff to help...

I recently had the pleasure of dining at your establishment, and I must say it was a truly fantastic experience. It’s a great place for a bite to eat, and the atmosphere was both welcoming and comfortable.

All the staff members were exceptional; they were attentive, friendly, and went out of their way to ensure that my visit was enjoyable. I was particularly impressed by the chicken dish I ordered—it looked absolutely stunning and was cooked to perfection. The golden, crispy exterior complemented the juicy, flavorful meat, making it one of the best chicken dishes I’ve had in a while.

I also appreciated the promptness of the service; I didn’t have to wait long for my meal, which is always a plus. I want to extend my sincere thanks to the chef or whoever prepared my chicken for their outstanding work. Your dedication to quality really shows, and I look forward to returning to try more dishes from your menu. Thank you for a wonderful...

We had the unfortunate mis judgement of going to mpna kfc tonight around 8pm for dinner. We walked in and couldn't hear each other speak the music was so loud. The music also contained foul language . This song resulted in them turning it up louder!! Thank goodness there were no little ones with us. Our food was ok. The Fillet in the burger was overcooked. Bit hard to bite through. And then to top it off as we were seated, eating. They turned off the lights. So we left. I would say the music went back up straight after. I don't know who owns this store but I'm pretty sure they wouldn't be pleased with the total disrespect their staff showed to their customers and to them. The people that gave them a job!!! Won't be a returning customer thats for sure!! which will probably go for our extended family and friends as well... oh and the one star I gave for service was for the young girl who bought serviettes to us. Would...