McDonald's Shepparton South — Restaurant in Victoria

This has to be one of the most frustrating fast-food experiences I’ve ever had. I went to McDonald’s South Shepparton and very clearly asked for no pickles on my burger. Not only did my burger arrive full of pickles, it wasn’t even the burger I ordered in the first place. I double-checked my receipt to make sure I hadn’t made a mistake — the order on the screen was correct, the food in the bag was not.

It’s such a simple request to get right. You don’t need special training to leave pickles off a burger or to hand someone the correct order. Yet somehow, both of those basic things were wrong. By the time I noticed, I was already away from the store, so I couldn’t even get it fixed without turning around and wasting more time.

This isn’t just a one-off slip-up either. It’s become increasingly common at this location for orders to be wrong, cold, or missing items. There doesn’t seem to be any urgency, attention to detail, or care about what customers are paying for. When you pay for food you can’t eat because instructions aren’t followed, it stops being an occasional mistake and starts feeling like a lack of standards.

If management here actually wants people to keep coming back, they need to address this. Double-check the orders. Train the staff properly. Take some pride in what’s being handed to customers. Otherwise, people like me — who used to come regularly — will just stop coming altogether. Right now, I’m seriously considering never coming back to this...

I wish to express my disappointment and concerns. At 8:35 pm on Sunday evening I visited the store. Order number 186 Myself and my daughter needed something sweet after dinner, as not much is open on Sunday night in Shepparton.

Large Fries Medium Fries Small latte with almond milk A serve of the dognuts tinny ones Banana and caramel pie And a large strawberry Sunday

I would think that is would be a simple order to do.

With out exaggerated stretch I did not receive my order for 17 minutes. When I did get the order in parts my Sunday had melted, chips where both cold, the pie was cold the coffee had not even been made. I return to the service counter and asked for fresh hot chips.  I received 1 medium hot chips after and the large chips where from the chips that where pre packed and had been sitting from the previous set so they where still cold. My coffee was now ready BTW but it was 3/4 full. I return to the service counter and asked why I still had cold chips. I left them with the staff and left the store without them. I am not asking for a free meal this is not my intention. However next time I return I would hope that the staff get their...

📍𝗠𝗰𝗗𝗼𝗻𝗮𝗹𝗱’𝘀 ⭑.ᐟ

❤︎ 𝗠𝗼𝗼𝗱-𝗯𝗮𝘀𝗲𝗱: Spontaneous snack craving kinda night ❤︎ 𝗙𝗮𝘃 𝗱𝗶𝘀𝗵: Choco Custard Pie McFlurry ❤︎ 𝗚𝗼𝗼𝗱 𝗳𝗼𝗿: Late night dessert runs, solo treat sessions ❤︎ 𝗩𝗶𝗯𝗲: Bright-lit, classic McD layout with bustling counter but easy service flow

ꫂ ၴႅၴ

It was one of those evenings where you just wanted a little something sweet. I walked into McD not knowing exactly what I wanted, and saw the promo sign flashing: Fancy a sweet treat? Yes, I did. I ordered the Choco Custard Pie McFlurry – soft chocolate ice cream swirled with crispy chunks of pie pastry that had a surprisingly caramelised edge. There was a mix of warm pie bits and the cold McFlurry, giving that hot-meets-cold kind of magic. The texture was interesting – crunchy on top, creamy underneath, and just sweet enough to hit the craving.

ⴵ 𝗪𝗮𝗶𝘁 𝘁𝗶𝗺𝗲: Pretty fast — less than 5 minutes 𐀪 𝗖𝗿𝗼𝘄𝗱: Not too busy, smooth ordering process ☼ 𝗗𝗮𝘆 𝘃𝗶𝘀𝗶𝘁𝗲𝗱: Weekday night ‎𐂐 𝗢𝗿𝗱𝗲𝗿: Choco Custard Pie McFlurry

𝗪𝗼𝘂𝗹𝗱 𝗜 𝗿𝗲𝘁𝘂𝗿𝗻? ⭑.ᐟ Yes, for another sweet surprise...