Palling Bros Brewery — Restaurant in Victoria

I have camped for many years and getting to the local areas pubs/breweries and wineries is a staple of my trips. This experience has taken the cake for the rudest experience I have ever had. My partner and I went to enter through the main doors, with our dog and were blasted by the wait staff "no dogs allowed in here". Completely fair enough if that's the rules, it's a not the message it's the delivery that was awful. (We had been to 4 pubs/breakers in the last two days and all of which we bought our small Pomeranian in without issue) so you could see the assumption it may be okay, or at a minimum some decency on how you spoke to us. We politely obliged and moved outside to find a seat to have the same woman in front of numerous patrons berate us "guys, there is no food" clapping hands saying "saying no, no" it's 2:30 and a brewery it doesn't take a rocket scientist to work out we were there for a beer. We left immediatelyxWe both spent many years in customer facing roles and can attest and sympathise with the stresses and frustrations that brew and often capitulate....again I've never been that rude. Reality is 1 bad egg soured an experience. Pull your head out and don't ever talk to...

Really wanted to like this place, but it was a complete shambles. They were very disorganised, and the layout of the bar and kitchen is very poorly thought out.

Less than half the tables had people, but it took well over an hour from ordering to get our food. There were plenty of staff, but they didn't seem to do very much. When I asked the waitress after about 40mins waiting, the response I got was "gunna be at least 20, nuthin' I can do, mate". I said "excuse me" (very politely) to a different waitress nearly 30mins after that and was met with a blunt "No" and a 'stop hand' in my face as she continued walking past me. I have never in my life experienced such rude service.

Once we finally received our food, it was OK. Good burger, average 'german' hotdog (was a boiled weiner, like a footy sausage), kids fish and chips was very disappointing. Beers were OK, but nothing interesting. The place has great potential but really lets itself down with very disorganised, amatuer,...

There's a old saying, "If" your happy tell others, "if not", tell them, they are very approachable plp and would be more than happy to discuss any issues you may have. Just putting ➖comments with out explanation serves no purpose to anyone. Constructive criticism is allways welcome. Lets get back to how we use to communicate with one another and have conversations in working to solutions. I either eat and or have a drink few nights a week ,i havn't had a non satisfactory meal or drink yet. !! Lets back this awsome business and its owners and staff as this is exactly what heathcote needs its got great atmosphere to have meals & drink or 2 😎 & socialise with friends old and new .Paillings also boasts Great bands ,groups and verious other entrainment for all ages and from a large diverse talent pool, young & old musicians playing regularly. Enjoy the welcoming atmosphere. Cheers the JOKER 🃏....