Smokin Joe's Pizza & Grill - Kilmore — Restaurant in Victoria

Our family’s go-to spot for pizza, and overall, we’ve always had great experiences here. The manager is fantastic—always friendly and takes the time to chat with customers at the counter, which adds a personal touch that’s hard to find these days.

I’m still giving this place 4 stars despite a recent issue. We ordered a couple of family-sized pizzas, and when I picked them up, they felt smaller than usual. I didn’t think much of it at the time, but once home, my wife mentioned the same thing. I checked the invoice, which confirmed we had been charged for family-sized pizzas.

Out of curiosity, I compared the boxes to some older ones we had stored in the shed (we keep them for burning during the colder months), and sure enough, the new boxes were noticeably smaller.

I called the store, but the staff member who answered had very limited English and struggled to understand the issue. Despite several attempts to explain, he insisted the order was correct. I took photos and returned a few days later to speak with the manager directly. He immediately acknowledged the mistake and offered to replace the entire order free of charge. I appreciated the gesture but declined, as it was more about the principle than the food.

The manager handled it exceptionally well, but it’s clear the staff could use some additional training in communication and customer service—something he assured me is...

I’ve been regularly visiting with eat in, take away, and home delivery. The staff are friendly and I’ve always been greeted with a smile.

If you order to take away times vary based on how busy they are. I suggest using the order online function or visit the local bottle shops/super markets to find a drink whilst waiting.

Delivery has been perfect with food hot, as we ordered, and the drivers friendly.

If you eat in they will provide water. There is a small selection of drinks from the fridge. This is a basic set up for dining but is functional. Can be noisey depending on numbers.

My family enjoys the entire range. I personally have been enjoying the steak and salads or pasta. I’ve attached two photographs. I’d already started before I decided to take the photographs but they give you an idea of portion. One dish and side salad is sufficient for my wife and I.

I see others have posted the menu, which is also available online so I won’t repeat.

I’ll definitely continue to attend the store.

Thanks to the staff for many a pleasant meal.

Edit: ordered a steak delivered home and it...

I ordered a pizza, take away. When I was picking it up, I noted to the cashier that there were ants in the waiting area. Took the pizza home- it tasted a bit funky. Started to feel a bit sick. Looked up the place on Google to see if anyone else had reported that the pizza tasted weird- found more than one review about mouldy pizza. Turned the pizza over…. The base was clearly growing mould! I’m 26 weeks pregnant, so I called nurse on call who directed me to call the hospital providing me with care during my pregnancy. Called the hospital and they directed me to attend the emergency department. Three hours later, home from emergency department. Will never buy anything from here again- looks like this has been an ongoing issue for about a year based on prior Google...