Subway — Restaurant in Victoria

This was a great Subway until the past few months. I’ve done three click & collect orders recently and all have been wrong, and when I went in store the customer service was just horrible. The staring, slowness, attitude, mumbling, and lack of care just aren’t it. Overall, I’ve found they don’t toast the subs anymore, even if you request it, don’t read order notes if you’re completing an online order, and will do whatever they can to turn customers away to close early.

Tonight, we ordered two subs. We asked for them to be toasted, which as you’ll guess by now, didn’t happen. We paid $3.50 extra for avocado, to which we were given about a teaspoon’s worth wiped onto the edge of the footlong. The same footlong was drenched in watered down sauce to the point my husband couldn’t hold it, whereas my sub had absolutely no sauce! I guess he got all of my missing sauce 🤷‍♀️. We also ordered a garlic and cheese toastie, typically made with garlic aioli and cheese, which ended up being dry bread with burnt cheese — not sure where the sauce for that one ended up!

I’m really disappointed with the new staff here. It doesn’t hurt to be kinder or do your jobs properly in a time where many people are very desperate for work....

Portion size, quality and taste is great. However, the service in this place is abysmal. Was served today by Amelia, no manners, no enthusiasm. Just awful.

It’s not hard to put a smile on your face when serving a customer, rather than just going ‘meat?’ cheese?’ etc. and then sliding the sub at me after paying and walking off whilst groaning and moaning without a...

Ordered a regular salad on the weekend. Hardly any salad in it, when I asked for a bit more lettuce, got told no because it was a regular and that’s why he asked me large or regular. It’s only LETTUCE, not like I asked for meat! Will never give these guys money ever again. Check the photo, this is all you will get for your money if...