Dôme Café - Nedlands — Restaurant in Western Australia

This Dome needs a professional cleaner! The toilet area has what looks like a years worth of hand and foot prints on the doors. It’s grimy. The ladies toilets had 5mm long brown spots (I dread to think what they are) on several walls and near the door. There’s black mold in the corners where the walls meet the floor and rubbish spilling over the floor. The whole area was just grimy. Having eaten at many Domes all over the state, this was my worst meal. My Big Breakfast was greasy, undercooked bacon, over cooked sausage, clear goo still on the top of my eggs, no butter for my toast and very weak tea in the pot. I usually choose Dome because I know I’ll get a quality product in a quality venue, this was just disappointing on all sides. NB, I did report the toilets to staff and they said they’d already cleaned it today. I later asked to speak to the owner, who gave the same response and said her staff always clean the toilet because “people up and down the street use it as a public toilet and put s**t all over the walls!” So I’ve decided to add photos of the walls and doors so you can see what their version of clean is. I suggested they hire a professional cleaner, she very politely said “thank you for your feedback” and left. More training and accountability...

I came in this afternoon to grab something quick while I waited for my appointment nearby. I saw "macchiato" on the menu board so I ordered one. Macchiato is my go-to order at many places as I just want the espresso shot with a bit of milk. When the order was ready, it ended up being a long mac. I told them I had actually wanted a short mac. Now, having done my years in hospitality and retail, I believe the appropriate response would have been "Sorry about that. We typically associate macchiatos with long macs because thats what our customers order the most here. We'll fix that for you". To which, I would have understood and respected. However, the staff member chose to give me a degrading lecture on macchiatos. Even using the words "in Australia". To say I was offended would be an understatement. Perhaps there needs to be some training on customer service and conflict-resolution. The experienced soured...

I've dined in here many times and simply find the best thing about it to be consistency in all aspects including food, staffand it staying open a bit later than most cafes in the area, which has been really useful for me.

The staff have always been friendly and a pleasure to deal with when I've been in there and I've always gotten relatively quick service upon placing my order, deposite how busy it csnchetcan be.

In terms of foods and drink, it's the standardised Dome offerings from their larger cafes. You have a fancy menu that lists what you can order, which is actually quite a vast selection and I can't say I haven't enjoyed any of the food and drink I've ordered. Some places I feel ripped off but here, it feels like you get your money's worth on the meals at least.

I'd wouldn't hesitate to recommend it as a...