Hungry Jack's Burgers Forrestfield — Restaurant in Western Australia

I come to this store every Tuesday and get the exact same thing every morning I pop in after a job and before the next, never had an issue, Went through the drive through for my usual but just added one extra item, not a big deal, but we were rushed through by a young man with curly blonde hair, I would drop his name but he wasn’t wearing a name tag, we got to the window to pay and he read out my order

Big breakie wrap, in a regular meal with a coke, and I’ll ask for them to swap the hash brown in the meal out for some large fries, I’ll also order a coffee for my friend and today I also ordered a WHOPPER WITH CHEASE

Like I said, he read out the order and it was on the screen, and that is exactly what I payed for. We were told to wait at the front parking spot for our food, and then a young woman came to bring out food for two cars at a time and gave us THE WRONG ORDER

We got the coke, coffee and chips, but then only a breakfast burger, not a wrap, and that’s it.

When we went to correct the situation both staff members in question just acted confused or like they had done nothing wrong, the young man who I would love to say some colourful words about, stated to me

“I never put a wrap on your order, I can’t just give you a free wrap”

He screwed up and made me pay extra for a burger that I didn’t want because by the time this all happened the breakfast menu was over, I was furious and didn’t realise until after what happened, they gave me the wrong items, and I had to pay extra for new food, I payed for the wrap but never got it and the screwed up the cheese burger too, I have been ripped off, don’t want money back, just...

Id just like to share my rather awful experience at Hungry Jack’s Forrestfield last night. Declan (the manager on shift) I believe his name was. I wouldn’t expect this from crew let alone a manager. I ordered 4 burgers with heavy mayo and a couple of ice creams. I asked for all of it to be fresh which shouldn’t be a problem as I didn’t mind waiting for it. Before I could even finish ordering I was told to drive forward, I tried saying something but he had already taken the other lane. When I got to the window where ( Declan) served me I said, “hey sorry I wasn’t finished ordering” He rolled is eyed and said ‘whatever, what do you want then’. Made the biggest deal out of nothing. I was told to park then to only get my burgers with barely any mayo, if I’ve paid extra I expect what I’ve paid for as does everyone. I brought the food back and asked the kind girl at the front if they could put more mayo on for me. Got the burgers back and the amount of mayo was just ridiculous, we couldn’t eat them. Just because someone is asking for something they originally paid for does not mean they had to be silly about it and quite literally ruin the burgers. I believe this store needs to invest in some crew coach’s to train the staff more so they know how many grams of sauce is on a burger. I’m disgusted by Declan’s unprofessionalism, I use to work in fast food so I understand the pressure but please in future do not talk to your customers like that especially when they are being polite. @Area Manager @District Manager please do something about this man he should not be in charge of...

I’m sorry but your team here are an absolute joke We continue to give the team here a chance and every time something is wrong the first time my partner had a cut off of a straw in her burger after also waiting for 30 min for 3 meals the next time we waited and watched 10 cars get there meals before us and after going inside 4 times I ended up having to wait inside for the meal last time we went there we ordered 3 meals and only received 1 and was made out to be the person at fault as we didn’t ask for a receipt and after being argued with by the manager for 10 minutes they agreed to give us our two meals that we paid for and didn’t receive and now tonight my partner has been sitting out the front of this place for 40 minutes waiting for 2 meals to have someone come out and ask are you waiting for a meal 2 times and then asked what did you order

We have given this place a go and and they continue to provide poor service and continue to get the order incorrect unfortunately this isn’t the fault of the young staff that are trying there hardest this is completely and utterly poor management and it needs to be fixed if I was able to give a zero or -stars I would be giving this place that

This store needs its managers retrained and held accountable for the for the actions and utter disregard and disrespect to there customers

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