Restaurant Kohlerhof — Restaurant in Fügen

My visit to Kohlerhof in Fügen was meant to be a joyous celebration—I was part of a group of 24 colleagues, gathering for the final night of our ski trip. We arrived in high spirits, ready for a festive evening, but instead, I felt met with disorganization, poor service, and an unwelcoming atmosphere.

What Went Wrong: • A mistaken drink order led to an unnecessary back-and-forth, and even after it was acknowledged, it still took 30 minutes to receive the correct wine. • The staff felt rushed and chaotic, making the entire experience stressful rather than enjoyable. • The menu was overly extensive, making ordering difficult for both guests and servers. This became clear when I ordered a Schnitzel XXL with a side salad—only to receive an additional, unnecessary salad without being informed that one was already included. • Table service was slow and inattentive—dirty plates sat uncleared for 20 minutes, and despite closed cutlery, no one seemed to notice we were done. • Water was served in a bottle without a glass, and the cap had already been removed. When we requested a fresh bottle, we got one, but this should never have been an issue in the first place. • The lights went out for 10 minutes, adding to the general sense of disarray. • Portions were excessively large, making it nearly impossible to enjoy a full meal, including dessert. • To make matters worse, our waiter—who had already mishandled our drink order—began loudly repeating things in an exaggerated manner; it felt like she was scared to make mistakes - it made matters even worse. This was not only unprofessional but also disruptive.

The One Bright Spot: Manager Franz

To his credit, Franz, the manager, was kind and professional. He took the time to acknowledge our frustrations, sincerely apologized, and later brought schnaps as a goodwill gesture. We truly appreciated his effort—it was a sympathetic response, and it showed he cared about our experience.

However, even his kindness couldn’t undo the damage that had already been done. The root of the problem—poor service, lack of professionalism from certain staff, and an overall chaotic atmosphere—remained unresolved.

Suggestions for Improvement: Train staff on professionalism and guest experience—No guest should feel like they are being treated as a nuisance, or being part of a discussion. Streamline the menu—A more focused selection would prevent confusion for both guests and staff. Improve service efficiency—Orders should be taken and delivered correctly and in a timely manner, and tables should be cleared promptly. Portion control—Offering more moderate portions with an option to upsize would make for a more balanced dining experience. Attention to details—The small things—serving water properly, clearing plates efficiently, and ensuring a smooth guest experience—need urgent improvement.

I had wished to end our ski trip on a high note, but instead, the experience left me frustrated. Franz’s hospitality was a bright spot, but unfortunately, it couldn’t fix what was already broken. For a four-star hotel with premium pricing, this was a deeply disappointing experience. I...

A restaurant with two faces. During our trip we had a hard time making reservations for dinner, so we ended up going here twice. The first evening we enjoyed the excessive amount of food and the humorous service. It was a happy mood and enjoyable experience. 👌🏼 Day two pretty much ruined that positive experience. This time we wanted to order a la carte and, personally, I am not a big fan of restaurants offering every dish known to the world. 🤷🏻‍♂️ What ends up happening is that no dish is as it is supposed to be. I have never seen a French Onion soup with a toast swimming on top. 🤨 The “vegan” skewer in our meat burger with extra bacon was actually funny but the service was simply disappointing. I am not really difficult to please but this second evening was quite the...

Wir waren zum Frühstücken/ Brunchen hier.

Da es diesbezüglich noch keine Bewertung gab, und die Restaurant-Bewertungen so là là waren, war ich erst skeptisch hin zu gehen. Sonst gehe ich in die Genusswerkstatt nach Uderns, welche am heutigen Tag aber bereits belegt war. Also suchte ich eine Alternative in Fügen.

Da ich mal zum Abendessen im Kohlerhof, und mit der Qualität durchaus zufrieden, war habe ich über etwaige negative Bewertungen mal hinweg gesehen.

Positiv: ich habe einen Platz für 4 Personen und 2 Babys reserviert. Der Tisch den wir bekamen war wirklich groß und genügend Platz für die 2 Kinderwagen. Es war für 6 Personen gedeckt. 2 Gedecke wurden dann sofort wieder weg geräumt und überflüssige Stühle ebenfalls sodass die Kinderwagen gut am Tisch stehen konnten. Es gab ein Glas Prosecco, mit einer Erdbeere verziert, für jeden. große Auswahl an Wurst und Käse. An Marmeladen und verschiedenen Semmeln. An Joghurts und Früchten. gratis Kaffee so viel man trinken kann. Entweder Filterkaffee aus einem großen warmhalte Gefäß oder Julius Meinl Kaffee aus dem Vollautomaten. „Eier-Station“ wo ständig frische Rühr-, Spiegel- oder gekochte Eier gemacht werden. Ebenso frischer gebratener Früchstücksspeck und auch verschiedene Würstl. Saft und Wasser und Tee soviel man trinken kann.

Negativ: manchmal waren die Platten etwas „abgegrast“ und die Satzbehälter der Vollautomaten voll. Der Andrang war zur typischen Hotel-Frühstückszeit einfach zu groß für das vorhandene Personal. „nur“ 2 Sorten Brot. Ein normales Schwarzbrot und Toastbrot.

Die Bedingungen waren sehr freundlich.

Im Vergleich zur Genusswerkstatt kann man klar sagen: hier ist alles etwas mehr auf Masse ausgelegt. Die Qualität ist insgesamt etwas weniger hoch. Durch die vielen Hotelgäste + zusätzlichen Bruncher ist es auch etwas lauter und wuseliger. Dennoch hat es wirklich sehr lecker geschmeckt. Und ich muss nicht unbedingt D‘Arbo Marmlade haben, wenn die vorhandene auch gut ist.

Ich komme sicher wieder mal zum Brunchen her. Zusätzlicher Vorteil zur Genusswerkstatt: hier gibt’s bis 11 Uhr was zu essen. Und: gekostet hat es „nur“ €15 (p.P.), inkl. aller Getränke. Top!

Wenn dir diese Rezension gefallen/ geholfen hat, freue ich mich über ein...