Gasthaus Eichenheim — Restaurant in Kitzbühel

Remember this restaurant is in a luxury hotel, standards are high. First time we ordered a tomyum soup, and returned it (way to reduced and salty), the pesto pasta and schnitzel, great. We gave it a second shot, just the benefit of doubt and ordered the schnitzel again. Again great schnitzel, however we were in the mood of lobster and ordered for €35 Garganelli 'Hummer'(lobster). What a glorified pasta dish with little to no lobster pieces or flavor. The idiosyncrasy of returning a dish equals to "you are eating alone" when the replacement dish arrives. So, we decided not to return it, mentioned the underwhelming experience, which kinda ruined the evening. - not coming back here. No reaction, no recognition, no nothing. That is not a luxury experience. The previous renter of this building was a Hilton. Covit killed that deal, but I guess they had a higher level of quality and customer care here in that restaurant. Extremely unhappy about it. Can one consider a great service if the guest points out something less good...and nobody reacts to it, besides " I will let the kitchen know". Thank you for letting us be a part of your training and learning curve and create a mediocre night. This suppose to be luxury. Should have given...

Went there 2 times, first time everything went well, food was delicious, eierschwammerl goulash is a must try :) However second time there were a few let downs - pasta dish was served almost cold, ramen soup was extremely salty, couldn’t hardly eat it and can’t really compare to an actual ramen in depth of flavor. For dessert there was a choice of packaged cup of ice cream which, unfortunately, was old and not good so we returned it back. Service is extremely nice and friendly, pleasant atmosphere. Overall, a little bits and pieces could be improved but we’ll certainly come back again for...

We had the broth fondue and LOVED the salad and veggies. Meat is meat cooked in broth so it was not too exciting. I would try something else and less touristy. The “French” dressing was fantastic! It reminded us Americans of a simplified ranch dressing, but definitely not ranch dressing!

The facility is newer than everything else we have tried on this trip. Reminiscent of a “convention” center type hotel in the states. Staff was lovely and the nut mix at the bar...