Shima Restaurant — Restaurant in New Providence

I want to start by saying I was really excited to host my birthday at Shima, hyped it up to my influencer friends & left very disappointed. From the start the service was slow, it took a while for our orders to be taken. Our waiter seemed really spaced out & all over the place. One of my guest ordered sushi but the waiter put in an order for another dish that came out and they were asking everyone who ordered it. The answer none of us did!

I ordered the curry mussels and vegan sushi roll which were good but nothing spectacular. I requested a spoon for my curry 3xs from 2 different people before I received it only after our waiter brought me small forks for the mussels that I should’ve received from the beginning but still no spoon.

One of my guests ordered a papaya salad that she said was disgusting so she sent it back & they still charged us for it! Which made no sense! Saying they already took off the dish that no one ordered like they did us a favor when it was the waiters mistake!

After that incident the waiter asked did we want more sparkling & still water for the table I said yes and he never came back! He then watched me pour the little bit of sparkling water left into my glass and still never brought the water. The rest of the night he did not check on us. He only returned to the table after my partner stopped him about my birthday acknowledgement. At this point I was so over it and ready to go! Never have we had this type of treatment in an upscale establishment! We weren’t even offered dessert!

To put the cherry on top the waiter asked for an additional tip on top of the already added gratuity stating he had to split that with the hostess and the team so we should leave a tip for him! The audacity!! Such a bad look for Island House! Not a birthday dinner to remember for any positive reason! 2 stars ⭐️ for the food & design of venue

-Ashley Burks ~ Luxury Travel Advisor...

My experience was good. service was decent but different servers kept coming to the table and asking if we are good which is nice but got confusing after a while. We ordered three dishes, the house roll, popcorn crawfish and Hong Kong green curry noodles. The dishes were well balanced and tasted good. The crawfish was veryyy underwhelming considering the price. I don’t mind paying for a lobster dish but please put a little bit of effort into a $40 dollar dish. It was literally served on chopped romaine lettuce with lemon juice and they were trying to pass it as YUzu dressing. The Ambiance is beautiful with amazing views, but the food need to reflect the vibe and it only half way does. Also you have to mention that you want a patio table when booking. Or you will automatically will be...

If you are on New Providence and want to go to a fun less touristy restaurant with amazing food- head out to the Lyford area and go with reservations to Shima. Incredible curries, bao buns and desserts. Eat outdoors or on lovely indoor banquettes.

Revisited and so sorry to say. Service was so bad they replaced our server midway through meal. Hey! Everyone is on a learning curve. Then one appetizer came before the drinks. One meal came 40 minutes before the others Just crazy! Manager took over and deleted the drinks($25?) So still left with a 159$ bill but the whole point of a great meal is to not have to wait and apologize to your guest etc. Maybe a day off but at first it was such a delight to have something but now we cancelled our next 2...