Mama Gusto — Restaurant in Durbuy

Very disappointing experience. We arrived 35 minutes before closing time, only to be told the kitchen was already closed. This made no sense, especially since there were still people outside ordering and receiving food. If the kitchen closes earlier than the listed hours, that should be made clear. Poor communication and unprofessional service—won’t be coming back.

Edit: First of all, we were not a group of 8 people. Secondly, if you present yourself as an Italian restaurant and are unable to serve a simple plate of spaghetti Bolognese or a Margherita pizza, perhaps it’s time to reconsider your business approach.

What was even more disappointing was the arrogance of your staff. The way we were mistreated, simply because we are foreigners, was extremely disrespectful. I say this with confidence, as people outside who spoke your language were still able to order food, while we were turned away.

When I return to Durbuy, I will make sure to avoid your...

Mama Gusto offers take away but today when i tried to order pizzas to take away I was turned away due to too many customers in the restaurant. The garden was maybe half full. We were "offered" to place an order and come back more than two hours later for pick up. Backing a pizza in a stone oven takes about 5-7 min so why we would have to wait more than 2h remains unclear. Even explaining that we have a little child with us and need to drive 30 min to our accomodation did not change their mind. Good service and hospitality look different. Advertising something you actually don't offer is very poor, so only one star because zero is...

Arrived just before closing time, only to find they had nothing left to serve. Very disappointing experience.

Update:

Firstly, I arrived at 21:50, not at 22:05 as incorrectly stated in your message. Secondly, I strongly advise adjusting your opening hours to reflect the actual closing time, in that case ;). Furthermore, the lack of hospitality is glaring; a simple gesture like offering an available meal (it was for take away) would have sufficed instead of a curt dismissal. Before attempting to discredit my feedback, I suggest addressing these issues promptly rather than responding...