Been here 2 times since no longer employed by the company since the food is quite enjoyable and the atmosphere is unique and exciting. The first time I went was for a friends birthday party and I had showed up a little later then everyone else. The server came and asked if I would like anything to drink and I replied with asking for a glass of water. I waited 20 minutes if not more for just a glass of water when it was a slow night for the staff and they stood around the bar and chatted with one another. It should NOT take that long especially on a slow night to grab a water for somebody. As far as I know when I parted ways with the company I left on good terms with everyone who worked there so I don't understand why I received such poor service. Today brings me to my second time coming to the restaurant with my boyfriend. I was very excited for him to try the food because I really had enjoyed a lot of everything from the menu, as well he's not from the area to only have the result of disappointment and frustration leaving once again after being there for over half an hour and all we got served was our drinks while the table of 2 next to us ordered their food, got their appies, and received their main meal all within the span of my boyfriend and I sitting there for over half an hour. After sitting for 45ish minutes one of the managers on duty who was serving us finally had asked us if we were ready to order. Annoyed, I replied with asking for the bill since I wasn't willing to wait much longer for the appies that we were planning to order and the main meal as well. It took a bit as well for us to pay when sitting at the table with the bill.

I understand that it's a Friday night and it's one of the busier days of the week, but everytime before I worked here I got exceptional service.

Extremely dissatisfied and disappointed in the service especially as an 'ex' employee I expected a bit more from the team.