I visited this restaurant on February 15 to celebrate my brother's birthday. We were a table of 6. When I walked in the door the 2 hostesses, both young females, ignored me for at least 4 minutes even though I was the only one standing there. I had to finally approach them to get them to look up from the reservation book. I get that it was going to be a busy Thursday night, the day after Valentine's Day but it's still important to at least acknowledge every guest as they come in. Once seated, my brother and his gf were already there and had drinks. Nobody touched our table for at least 15 more minutes even though the restaurant was only 40% full. Finally after 25 minutes of being seated I had a beverage. When we finally got our meals we had been sitting there for one hour and 45 minutes. My partner and I thought we would share a pizza but what they put down in front of us was a very dry looking piece of the same bread you get in the basket, with a few overcooked pieces of meat on it. We immediately said thanks but no thanks and sent it back. They offered to make another one but we declined based on how long it took to get the first one. So my partner and I did not eat. The other 4 meals looked at least edible and they seemed to enjoy them, hence the 2 stars. The problem with restaurants like these is the ridiculously large menu, I counted 141 items on the first 4 pages, not including the last page I'm guessing they have around 180 items. No kitchen can produce that kind of selection and keep it fresh or efficient. Cut the items down by 80% and quality & timing would improve dramatically. Lastly, our bread basket was lined with coffee filters, I'm still trying to wrap my head around that one! Sorry Paliottis, I know it's tough in the restaurant business these days but.. there are many things you could easily do to improve. It's also tough for consumers and I choose very carefully where I will spend my entertainment money.