Subway — Restaurant in Abbotsford

The worst subway to go to. The manager does not care about the customers. I came in to replace my order because my original order had stale bread, and on top of that I ordered 2 bottled pops and it wasn’t disclosed that this location didn’t have bottled ones prior to ordering. When I called in they argued with me for half an hour until they finally agreed to get the manager to call me back. I waited three days for a call back and never received it. I then called them on the third day and they continued to decline my call until I finally got through. I then explained the situation to another team member and they told me to come in person. I then went to the store and was refused a replacement order or a refund or anything else. I then had to argue with the workers for another half hour while a huge line built up behind me. I then asked for a manager and after much questioning and arguing, was FINALLY given her number. I called the Manager, Baljit and she kept declining my phone call because she was “busy.” She finally picked up my phone and was very annoyed right off the bat. The first thing she said to me was “I am busy, can I call you back?”

I explained that I don’t have time to wait because I don’t live close by and needed to get my order quickly. She then said “ok, they can give you the sandwiches or whatever you want.” After all of that, I went into the store to get my sandwiches and another worker proceeded to ask me what exactly was wrong with my order. At this point, I had already explained the situation four times to other members. He was very snarky and rudely slammed ingredients onto my sandwich and kept asking me “are you sure this was your order?”

Absolutely ridiculous customer service. Stay away from this location!!!! Not worth the headache and arguing...

I am very disappointed with this location… my girlfriend and I have been going to this subway for over a year now, service (till now) has been great. Friendly greetings and great service. However, one female worker who I had never seen before had shown me and specifically my gf the most disrespectful service I’ve ever seen.

My girlfriend is Celiac. For those who aren’t familiar with it, basically it means she cannot have gluten. Subway has a great gluten free option for their subs and usually the bread tastes great. Once we ordered and my gf had asked for gluten free bread, and specified the allergy, the woman brushed it off completely. Probably not knowing what celiac means. After she had started dressing my gfs sandwich, she immediately starts doing my sandwich (not gluten free). After touching mine and cross contaminating her gloves, she goes to finish my gfs sandwich with the same gloves. I tried to be as respectful as possible and kindly ask if she could change her gloves so that there was no cross contaminating. This woman says no I didn’t touch her sandwich. Then I had to explain in a more serious tone, that again it is an allergy. She then proceeds to roll her eyes and rush through our orders.

After this small interaction, she had been cold to us, rushed our orders, and skimped on EVERYTHING on our subs. 4 slices of cucumber on a 12” sandwich is laughable…

Overall very disappointed and hurt by the disrespect towards my girlfriend’s allergy and the disrespect towards me after I had just tried to explain why she needed to simply change her gloves.

Will not be returning to...

My review is specific to the Subway outlet on McMillan Rd (Abbotsford). We order very regularly from Subway - vegetarian rice bowl being our preferred choice. We live close to Sumas mountain and the outlet at Whatcom Road is really good. But today as we were traveling from Abbotsford city, we picked it up on the way from the outlet at McMillan Road. Reached home, opened the rice bowl and were in for a rude shock - the quantity was almost half of what we usually get, with meagre quantities of veggies, no sauces, and you name it. This was after an initial shocker with the staff at the outlet which was very unusual - she wasn’t friendly nor welcoming. If there was an option to give a negative 5 rating on Google reviews, I would have reserved it for this outlet. No more orders for this Subway outlet, ever. And expectedly, I would NOT recommend this outlet to any of my...