Tim Hortons — Restaurant in Abbotsford

Why is it that this location has the worst service I have ever experienced! I ordered my usual an iced cap and a breakfast sandwich. I get up to the window and show the lady my card (which does not have tap), she rolls her eyes and hands me the machine. As I am paying I can see the look of “please hurry”. I finished paying for my food/drink, and she handed me my beverage very aggressively before I have managed to even get my card out of the machine and in my wallet. She then proceeds to tell me to pull forward because my food isn’t ready, and if anyone who has been to this location there is no where to go, unless you want to end up on the sidewalk/road. I said “excuse me, no! Where am I supposed to pull forward?” She looked at me and leaned forward and said “pull up a little bit, we have a timer”. Now I was frustrated and I told her “ I don’t care about your timer, if you can’t get the food up within the proper time, that is not my issue as I am the customer paying. I pulled forward a little bit anyways. She then looked at me and said “ No, a little more.” Using her hand as an indicator for me to keep going. The length I had to pull fordward for there timer to reset was ridiculous. My body was now completely turned around and I was over stretching to just reach my food. As I got my food, I told her I will never be coming back to this location. To top it all off my food was cold, which ruined the first little bit of my morning. I worked in fast food/ work at a restaurant and yes, I understand there are time limits on how fast things need to be given. At the same time as an employee you are not supposed to tell a customer/guest to hurry up because we have a time frame. Working in a restaurant is yes different but we do have a time frames as to how long a guest should sit at a table, I don’t go up to my table and say you have been here for 43 min, I’m going to need you to hurry up, pay and leave because we have a time frame NO! These employees need to be retrained on not just customer service and how to do there job but RESPECT. This location deserves less then a 1.7 rating. NEVER...

This location can’t handle dual line ordering ! Each time I pull up whether I am the first car to arrive or the second they never answer. I have to say “ hello” 10 times first and if I’m the first car I should be waiting for their order to be taken first. If you’re busy with an order at least say hello , be right with you …. Something! I also find a lot of the employees have thick accents and I can’t understand them and they can’t understand me either. Yesterday I ordered a bk meal and an extra drink and decided on my way to the pay window I’ll like timbits as well. I told the guy at the window and he had no idea what I was talking about. I asked him to add 20 timbits to the order and he kept mumbling my current order at me I think ? Anyways a guy from behind him stoved him aside and added them for me. I wanted 10 bc and 10 honey. He told me I needed to order at the board next time and I told him I decided on my way to the window . What’s the problem it’s timbits not a sandwich plus more money for them . Anyways they decided to pull me forward which is useless as the single lane leading to Clearbrook is not wide enough for the car behind me to go around me and get out. The guy that took my timbits order came out with all the food and then questioned me about the flavours of timbits. I confirmed and he took the ones in his hand back in and returned with another box of timbits. Before moving I checked them and they were chocolate and honey. So I had to go into the store to fix them. In total this took 20 mins for a wrap/hashbrown/coffee/oh and...

On Remembrance Day I went to my regular Tim Horton’s at 2438 Clearbrook in Abbotsford, BC wearing my veteran’s medals and prepared to show ID and requested the widely advertised free beverage. When I placed my order for my complimentary beverage, the staff member looked at me like I was trying to pull a fraud. I asked her if I could get a free beverage as I was a Veteran. She shook her head and flat out said "no". I asked her to check with her supervisor. She looked towards another staff member who I assume was the manager then turned back to me again said "no". Either the staff at the establishment did not know what a veteran is or were not aware of the promotion or were choosing not to participate even after an apparent consultation with a supervisor. As there were others in line, I then turned and left the store. It was not only disappointing but embarrassing for me as well asking for something that apparently the staff there felt I was not entitled to have in front of others. Choosing not to participate is not a satisfactory answer given the way I was made to feel. Corporate Tim Horton’s should require all locations to participate as they are benefiting from large scale advertising as this situation is likely to happen to other veterans and military and reflects poorly on the company in general. More importantly, I wonder how many more of us were disappointed and embarrassed on Remembrance Day. "Lest we forget", looks like this Tim Hortons...