Bean & Basket — Restaurant in Ajax

I used to visit Bean and Basket a lot when it first opened, but I moved to Peterborough in 2022 and haven’t been able to come by much since. I’m currently staying at my parents’ house for the week and was really looking forward to returning, but sadly the people working didn’t have the same friendly attitude as the original owners I used to see.

I’m currently pregnant and was advised I can only have one shot of espresso per day. When I was ordering my latte, I asked how many shots it included, and they said two. I was going to change my order, but then the staff asked my friend if she was also getting a latte. She had planned on getting a matcha, but decided to switch to a latte, assuming that since we were both paying full price, they were kindly splitting the double shot — one for me, and three for her.

However, when we received our drinks, each latte only had one shot. I politely asked if she was supposed to get the extra shot, since it had been offered, but the staff said they simply split my double between the two drinks. That meant she technically didn’t even receive her own shot of espresso, especially if a standard latte typically includes two. She should have just paid for milk and syrup in that case - not 7 dollars for a "latte"

The two staff members immediately made us feel uncomfortable as they just stared and said, “That’s not how it works.” I completely understand that they can’t discount a drink for having a single shot, but we should have at least received what we paid for. At other cafés, baristas have split shots for me without any issue as they didn’t want to waste the second shot and were happy to give it to whoever I was with.

The interaction felt awkward and unnecessarily sarcastic, especially with others around. Being pregnant, I don’t expect special treatment, but I also don’t appreciate being spoken down to, especially when I’m already managing anxiety related to being pregnant. It’s not like I wanted one shot by preference.

We also waited a while to order, which is fine, but thought they may apologize (they didn't). Despite all that, I still left a 15% tip on a $15 order, something I typically only do when supporting local businesses. But after this experience, I’ve realized I consistently receive better service elsewhere.

As a former barista, I know how important customer service is. This situation wasn’t just about being shorted on espresso — it was also about the dismissive attitude and lack of communication we were met with. Sadly, I won’t...

I recently visited this cafe that left me thoroughly impressed - from the delectable lattes to the outstanding customer service, this place has it all!

The lattes at this cafe are nothing short of amazing - perfectly frothed milk and expertly brewed coffee make for a delicious and satisfying experience. The menu offers a wide range of options to choose from, so whether you're in the mood for a classic latte or something a bit more unique, you're sure to find something to suit your taste. The baristas clearly take great care in preparing each cup, and it shows in the quality of the drinks.

But the drinks aren't the only thing that make this cafe stand out - the customer service is truly top notch. From the moment I walked in, I was greeted with a warm smile and a friendly hello. The staff here clearly take pride in their work, and they go out of their way to make sure that each customer feels welcome and well taken care of. They are knowledgeable about the menu and happy to make recommendations or answer any questions, which adds to the overall pleasant experience.

Finally, the ambiance of the cafe is incredibly peaceful. The decor is minimalist and tasteful, with plenty of natural light and comfortable seating options. The music playing in the background is just the right volume - not too loud, but enough to create a pleasant atmosphere. Whether you're looking to get some work done or simply enjoy a quiet moment to yourself, this cafe is the perfect place to do so.

Overall, I would highly recommend this cafe to anyone looking for a delicious latte, exceptional customer service, and a peaceful ambiance. It's clear that the staff here take great pride in their work, and it shows in every aspect of...

I have visited this Cafe three times so far - each time I have stepped through the door, I have been very impressed. From the cozy atmosphere, the flavourful lattes/ hot drinks, all the crafts and the outstanding & warm customer service.

From the moment I walked in, I was greeted with a cute glowing smile and a friendly hello. The staff that I have interacted with are always polite, friendly and go out of their way to make me feel well taken care of. They are knowledgeable about the menu options and are always open to offering recommendations.

I've had both the Maple Latte and the Matcha Latte, and each one was amazing. Perfectly frothed milk along with smooth espresso and flavourful syrups- makes each latte delicious and unique. Whether your in the mood for a classic Latte or want to dip into a more flavorful drink - there are many options to suit your needs and taste. And the pastries are super delicious.

The arts and crafts are very interesting and unique. Each item is handcrafted by local artists or brought in overseas from small artists.

Lastly, the atmosphere of the Cafe is cozy and peaceful - like your sitting in a cottage. There is plenty of natural light and some areas to sit and enjoy a break away from work or life. The music in the background it soothing and at the right level of volume to feel relaxed and refreshed.

Overall, I would highly recommend this cafe to anyone looking for delicious drinks, yummy pastries, exceptional conversation, beautiful arts/crafts and a...