Wild Wing — Restaurant in Ajax

Called in the order asked for the Maverick Deal for Mother’s Day for my wife as this is her favourite place for wings...We requested if we can have mostly drums if possible. Order taker confirmed shouldn’t be a problem will try their best. We were appreciative of that.

We proceed with ordering the flavours 2 lemon pepper 3 honey garlic...please make sure all the sauce on the side...Order Taker REPEATED the order back to us...and confirm maverick deal, the flavours , sauce on the side and rub on the side, and told me it will be ready in 15mins...

When I got there, there was a customer ahead so I waited to be served...When it was my turn, told them i was the one who order the Maverick Deal...he looked at me with a blank...the customer before us had my order he ran out to stop the other customer...5 mins later he walks back with my order and apologizes...which was fine mix up happens...But then he told me I was the only order at that time (then how can you mix that up?) I paid for the order gave him 100 dollar bill...he had to go get change...while I was waiting for him to bring my change back I checked the order...first thing was sauce are on the wings the rub was on the wings no French fries...sigh... he got back to me with 30 dollars in change...I told him the sauce and rub was suppose to be on the side...he knew he messed up at that point...I told him that is fine I can wait...but before I got a chance to ask him about the price of the maverick deal which clearly states 49.95 on their website and where are the fries he rushed away to fix my order...I waited another 15min...when he finally got back to me with the order I asked him how much was the Maverick Deal cause you only gave me 30 dollars in change...he told me it’s about 69 dollars...which was confusing to me I asked him how does 49.95 plus tax equal to 69 dollars I even showed him the deal on the website on my phone...then he looked lost and started to argue with me about the price he looked at his deals board which clearly indicates he doesn’t know about it but they’ve had this deal for a long time...he then told me a lie and said he was new which he isn’t he’s been there for a few months and if you don’t know your menu by then...sorry get a new job or be responsible for you job...

While he was trying to make his point...saying there is 2 Maverick Wings order...I said I know I asked for the deal...5 lbs with fries... on top of all the waiting and arguing with him that the second order was still wrong...he try to compliment French fries...lol which are suppose to come with the deal...at this point I didn’t want to argue with him...I asked for my money back...he continue to argue with me which I didn’t hear what he said and I had to ask for my money back twice...

Maybe you shouldn't have 2 different Maverick types to order one regular and one a deal...but that brings me to this why would you sell me 5 lbs with no fries for 69 dollars including tax ...but I can buy 5 lbs with fries for 49.95+tax ...thanks for wasting 45min of my time and I had to go somewhere else to grab food.

This was the worse experience I had.

I was the only order, almost gave my order away, messed my order up, over charged me and still got the order wrong twice...had to ask twice for my money back and on top of that he lied and said he was new...smh wasted 45mins...

What an experience… My partner and I decided to order from this location after a vacation. The ordering process through Uber eats was smooth and efficient, and we even received a BOGO deal. Typically we have had great experiences ordering at this location through delivery services.

Today was not good. What could’ve been a simple fix turned into a nightmare. We received our delivery order to find out that one of our single pounds of wings was made incorrectly. We asked for boneless and received bone in. We connected with our delivery service and they were the opposite of helpful, so we connected with the store. This is where things got absolutely ridiculous, as we were greeted with an over 20 minute conversation about how the restaurant could not correct our order. We made it very clear that we were willing to come to the restaurant with the incorrect food and do a straight exchange, as if we had ordered it at the restaurant and they had to send it back to the kitchen. Typically in-house, if something is made incorrectly, it will be replaced on the spot.

The staff that we spoke to were extremely unhelpful and very resistant to offering us support. The first individual we spoke to claimed that the restaurant was very busy and the kitchen made the mistake, taking responsibility for the error. This individual had to speak to the manager and put us on hold three times before we actually spoke to the “ manager” and the only thing he could offer us was a complementary appetizer. We were still stuck with the wrong food.

When we finally spoke to the manager, he was also extremely resistant in simply replacing the food. His first excuse was that we didn’t order through the website, so there was nothing he could do. As far as I know, when food is made, it doesn’t matter whether it comes from an in-house delivery service or an external source. If it’s wrong, the blame goes to the kitchen and the staff working at that restaurant. He also claimed he needed to speak to the franchise owner before making such rash decisions, as if a single order of wings was going to make a break the net profit of the business.

My partner was finally able to come to an agreement after talking in circles for over 20 minutes, and he went to go get the replacement wings. The gentlemen on the phone gave the impression that the restaurant was booming and extremely busy. One claim was that there was or over “50 orders coming in all at once”

When he arrived, the restaurant was exactly opposite of that. I have attached a photo of what he witnessed when he walked in. He also arrived within 10 minutes of ending the phone call and was still waiting for almost 20 minutes for a single order of wings.

Ridiculous. Unqualified staff should not be running a business. Is it such a hard ask to simply replace an...

Horrible Service, Missing Items, No Resolution

I placed a pickup order through Uber Eats, but unfortunately the restaurant never received the correct details. When I arrived to pick up my food, half of my order was missing—just one pound of wings (which was part of the promotion offered by Uber). Despite the small size of the order, neither the restaurant nor Uber issued a refund or offered to deliver the missing portion.

I spoke at length with the manager, who then involved the owner, but they still refused to make it right. They placed full blame on Uber Eats and declined any responsibility—even though it was clear the error took place somewhere between Uber Eats and the restaurant. The manager was dismissive and unhelpful throughout the exchange.

Overall: It was a disappointing experience. The lack of accountability and customer care turned a minor issue into a frustrating ordeal.

I would recommend avoiding this restaurant.

Addendum after the owner's response

Hi Owner of Wild Wings Ajax,

Thank you for your detailed response and for clarifying the situation for readers.

While I understand the promotion didn’t appear on the Uber Eats order, I expected it to be honoured—and receiving only part of it was disappointing.

I’m genuinely disappointed with how this was handled. Even recognizing the issue stemmed from Uber Eats, I expected a hospitable and empathetic response when half my order was missing. Instead, your team’s tone felt dismissive, especially when full responsibility was placed on the Uber Eats platform.

I asked to speak with you, the owner, directly but was repeatedly refused. Now finally you are willing to communicate with me? From a customer’s viewpoint, the distinction between restaurant and ordering platform becomes irrelevant—kindness matters, not defensiveness.

Takeaway for readers: a minor issue—literally a few dollars’ worth of food—was met defensively, not with hospitality or customer care.

I hope this feedback is helpful and encourages more empathy and professionalism in future...