Starbucks — Restaurant in Alberta

Who charges extra add on like this? I never paid extra add on from the in app order ever.

The Asian female short haired employee, didn't explained or mentioned anything at all until I paid. I worked at sbux for a long time ago and when there extra is larger than a drink like 9.60 I always explained to customers add-on's amount before I charged them to avoid confusion or surprise!

The employee tried to rip me off and said I have to line up again to correct the bill with huge attitude then she said she didn't how to do so someone else was going to do the correct transaction. Why she wanted me to go back to the line for her lacking explanation?

At least Nuk was emphatic and helpful with this issue and he mentioned he would let the person know this who did this inconsiderate behavior when she literally...

The person who made my drink, her name is Nicole, and I ordered an iced latte tall and she has given the hot latte, so I mentioned “sorry but I have ordered iced latte” Nicole’s tone and the way she has mentioned “Ok, will make it” was very rude and there is absolutely no reason to be rude to the customer when the drink made by the server is incorrect, first of all the fault isn’t even mine to be so rude. The manager or the higher authority of this location has to have a better trained staff who is professional enough to be humble to customers. My friends have also noticed it very clearly and were shocked. This is unacceptable for a brand like Starbucks, teach her some etiquette and customer relationship before she’s on floor serving real time clients. Very...

I think the staff member taking my order needs better training or reassignment. She was quite rude and didn’t seem comfortable communicating in English. She falsely told me that I couldn’t get the partnership discount without bringing a personal cup—something I’ve never heard of before.

On top of that, she messed up my entire order. I ordered a matcha, but she gave me a mocha. I also asked for a Brown Sugar Oat Cortado and was given a regular cortado instead. It feels like unless you’re ordering something very basic like a black coffee or latte, she just guesses.

Very disappointing experience. I hope this...