Tim Hortons — Restaurant in Alfred and Plantagenet

I’ve always had good service from this location. Staff are usually friendly and fun to interact with. Until I got the nasty old lady today at 10:15am. While placing my order through the app I got to the end, selected “drive thru” and hit complete and the app crashed and said location wasn’t available, so I had to complete it again, fortunately the items where still in my cart so I completed the order. The problem when I arrived at the drive thru is that apparently it reverted my order to inside, and they made sure they pointed that out when I arrived, and then the crabby old lady held up the receipt and made sure she pointed out that I had made a mistake and ordered it for inside. My issue is that I never accused them of making a mistakes. I told them it was the app. Some people just don’t belong in...

The last 4 times i've been to this location it has been absolutely swamped with longer than 10 minutes wait, both in the drive-thru and inside. The time before today a person ran up from the cash and locked the doors, as i was approaching to buy inside, while yelling "only drive-thru!" ... at 10 am on a saturday.

It used to be a barely 3 stars pretty average tims. Now it is chronically understaffed and the staff are cranky, annoyed and unhelpful to each other.

There has been a complete breakdown in communication and teamwork between the staff (speaking as a former (baker) employee at another location, i can identify this easily) which speaks volumes about the current owner and manager.

This place needa help from...

Let me preface by saying i rarely write reviews, but this place needs one. I’m also only giving 2 stars because the staff is usually friendly, however, this location seriously needs to be evaluated for food safety After getting food poisoning so bad i had to miss work for 2 days, hair in my food, and blue dots on my bacon i was sworn off Tim Hortons entirely for awhile, the only resolution offered to me was “i hope you come again to give us another chance” Until today, when i decided to get a large french vanilla.. figured i would be safe, and it’s 3/4 full. I seriously thought it was some kind of sick joke when i was handed this. As friendly as the staff is, do not waste your money at this joke of an...