Woo's Kitchen — Restaurant in Amherst

Overall a good restaurant. It was very clean inside. The server was quick and courteous.

Parking is good for the location.

Food. It was overall tasty.

We had the combos with the egg drop soup.

The soup was nice, freshly made. The cabbage had a mild crunch and the flavor was as expected with portion being enough to split with another.

The combos were with chicken balls and chicken Gai Ding. With fried rice and egg rolls.

The fried rice portion was good. It was a basic one with chicken chunks fried with soy sauce.

The chicken balls were pretty great. The outter shell of batter was crispy and the chicken inside was a decent size. The sweet and sour sauce was as expected.

Finally the Chicken Gai Ding was ok. The porportions of chicken was low for this one. The sauces and veggies were flavorful and well...

Seriously not impressed.

I ordered food for my work lunch from Woo's Kitchen 25 minutes before 12 and they took until now to get here with the wrong order. I call upset wanting my right order and the women admits SHE entered my order wrong and then proceeds to try and charge me $6 for the missing component of my meal after already charging me $40 which is $10 over.

This is completely unprofessional and unrealistic. Ecspecially not after I acknowldged the language barriers that exsist by taking the time to order clearly, repeated my order, and confirmed and yet here we are.

Customer service is all about fixing human errors as they occur and at this point these people only car about putting the responsibility on the customer.

Seriously unimpressed. I will take my business elsewhere...

We ordered dinner for 4. Each got the same #6 and an order of fried wonton my favorite. In 40 years I have never order fried wonton that didn't have meat in it. Tasted like deep fryer grease. They got thrown in the garbage. All the egg rolls were so over cooked that they were hard as a rock. 2 partially eaten, 2 in the garbage. The spareribs were the only edible items. Rice, was acceptable but far from great and the same with the sweet and sour chicken. My parents who recommended it kept saying they had eaten there a couple times and was always very good. They couldn't understand why it wasn't this time. A total waste of almost...