KFC — Restaurant in Amherst

My friends and I were 4 hours into an 18 hour drive back home and thought hmmmm this is a good time to get KFC, sounds pretty good. When we were ordering, we realized this was a huge mistake. The ordering process was dreadful to say the least and I feel like I’ve lost what was left of my brain cells. First off, when ordering a Famous Original Chicken sandwich, make sure you actually get charged for that. We got charged for their Pickle Sandwich and then when we brought it up to the cashier after paying and looking at our receipt, her only resolution was switching it sandwich for sandwich, no difference in cost adjustment. Mmm ok. After waiting what seemed like an eon, we got our $90 chicken order and since we had waited so long, you would figure they were trying their hardest to ensure our order was correct, clearly not. We asked if the large fry was in the bag since the bag was small and was ensured it was. That was our first mistake. After having to reverse a 50ft truck and trailer onto the main road and stopping all traffic due to their parking for smart cars only we began our journey. Upon opening the bags our LARGE french fry has magically down sized to a small and what should have been two sweet succulent popcorn chicken poutines, the one was nothing but a chickenless sad mess, and we only got 1 fork. If you expect us to eat with our hands, at least give us some damn napkins. The highway is now painted with cold fries and watery gravy and now me and my buddy have TWO pissed off girlfriends for the next 14 hours,...

I am so disappointed to write this In past years I was disappointed with the food but had an opportunity to try it since new owners and I was so pleased. Today a friend and I went thru drive thru, placed our orders- nothing complicated ) We paid, recd our beverage and waited several mins. Eventually we were asked to pull to the parking lot and someone would bring it out The Amherst parking lot is very small and it ment we had to back out thru traffic and angle our way in. I did- and waited-10 mins… went in and told the clerk I’m waiting for our order/ waited another 10 mins. Eventually brought the bag out and said- “Here it is”. I asked if it was both and got a “Yes”. No thanks for waiting. No sorry - nada Drive thru meals should be a convenience Sadly too, I saw on the window a sign that said if I had ordered on line I would have gotten 2 of the boxed meals….so unfair to customers who take time, effort & has to patronize your business So. Thumbs down for the experience Food was good. ...

Last week I ordered 2, 4 piece chicken meal and it was so disgusting I could not eat it. It was so so salty and fatty ,overcooked and there was barley any chicken. So I called ro talk to manager and the young man said he would call me within 24 hours. We'll 44 hours went by and no call. So I went back in person and explained to the cook and the young lady at the front. The cook said they were supposed to throw all the batch out that was that day and they did not. So I was told when I wanted to try again with no charge I could do so. So tonight I went down to get it again and it was not salty. Bonus. However there was so much fat bone and grissle that I still had hardly and chicken. I tried to post a Pic of what I had to throw out but could not. I will never purchase kfc from this establishment in ahmerst ever again. I would rate it 1 out of 10. The fries and gravy were the only items that I could eat. So before u take it from there check it...