Tim Hortons — Restaurant in Arnprior

This Tim Hortons location is a great place to sit down and have a coffee with friends and family. Sharing the building with Wendy's, it sports a very large dining area. It is kept clean and feels inviting every time. There are longer, more comfortable places for groups to sit in the middle of the building, and there are many tables and booths.

Tim Hortons also provides free WI-FI, great for checking your emails, watching a video, or checking the news.

I only have two complaints about the WiFi, and it isn't really the store's fault.

One: The way that the sign in works, as it redirects you to the sign in page when you try to go to another web page, as opposed to having users go somewhere specific, like a page on the company website. This is an issue with many devices, especially phones, as this kind of redirection is seen by most devices as a security certificate problem, and will not let you go to the page without disabling security features (iPhone) or display a page that gives you a hidden option to proceed anyway (most Android phones) that many users dismiss as "the internet is broken" and give up. (The staff are usually not trained or taught about this)

Two: There isn't anything posted in the stores about how to connect. In fact, what little there is states that it may not work with all devices. It WILL work with most devices, if it were properly implemented. It would also help if there was some form of documentation posted about the issues, as they are easy to resolve/workaround

Enough about WiFi. Back to the store!

The staff are almost always very, very friendly and make sure that customers leave happy. They quickly fix any other mistakes brought to their attention.

The food is very good, with pricing on par with other restaurants in the area. Food preparation usually takes between 2 and 4 minutes, depending on the size of the order, and how busy it is. Most meals cost between $6 and $10, making Tim Hortons not only a fast, but affordable place to eat.

The drinks, especially coffee, which Tim Hortons is known for, is always fresh and and made to order. (And they always take care of you if it is not!)

The Tim Hortons experience is the same regardless of whether you are having a coffee, tea, hot chocolate, iced drink, sitting down to have a meal, or trying one of the myriad of new menu options that Tim Hortons provides regularly. It's a great place to go and socialize, relax, or just grab a quick bite to eat...

I love Tim hortons... But the service is terrible! Yes they are efficient with their drive thru time and that's important. However, they do not have positive attitudes. They are not welcoming .. I went there this morning after working my over night shift and from the moment I got to the speaker and arrived at the window to pay for my order. The service wasn't good. I hate the bummed tone in their voices like they could care less. At the window, two women I do know as acquaintances collected my payment and handed me my order. I felt very rushed, I had asked how they were doing and their tones seemed as though it didn't really matter. I understand that fast food isn't that fun to work in. I have worked in fast food for a long time. I understand the feelings behind the scene kind of thing. But at least be polite in some kind of way . ask how people are doing? Say have a good day? The tim hortons in town have changed alot . the quality of interacting with the customers has gone down quite a lot to be honest . unfortunately I am disappointed and I hope that maybe if they receive enough complaints that they will make some changes. I've been going there since I was in elementary school and I do love it there and the people who have worked there and still do but going to a place where it's all negative attitudes makes you not want...

I’m a regular customer at Tim Hortons and I always get my coffee from this location. I’ve never had a bad experience before — the customer service has always been great and the staff are usually polite and kind.

However, today around 5:15pm I had a disappointing experience. I ordered three iced lattes — one decaf and two regular — with a quarter ice, just like I always do. But today, the cups were not full and about a quarter of each cup was empty.

When I brought it up, the staff member told me, “That’s how it is,” which I found quite disrespectful. Also, there was no label indicating which drink was the decaf.

This is not how customer service should be handled, especially for a regular customer. This isn’t the first time I’ve ordered iced coffee, so I know how it’s usually prepared. I hope this doesn't...