Henry's Fish & Chips — Restaurant in Brampton

"Next time, leave the hair in the fish" There won't be a next time. I very recently went out to eat at Henry's Fish & Chips, hoping to have a pleasant, drama-free evening when all I got was a very unpleasant meal and horrible treatment from the owner of the restaurant.I found a hair in my food, alerted the waitress, and told her I would like to have the food replaced but to go. She acquiesced, but when she apologized for the problem, I offered that she might comp a rice pudding( $1.49) for my troubles. She then went and asked the owned if that would be do-able, returned to me and said no, that would not be possible, claiming they had already given me free food, although i still paid for the hairy food they replaced. I was shocked at this, thought it a misunderstanding, and so called the owner the next day to clarify and elaborate on my concerns. He already knew about the situation, told me none of their waitresses have blond hair, when in fact the waitress who was serving me did, although the hair was actually dark brown, and everyone there, except for my waitress, had brown hair. I also inquired as to why he refused to give me even a free dessert priced at $1.49 for my trouble. He told me they had already given me free food, although I paid for it! The owner also accused me of planting the hair in the food, telling me the reason the waitress told me to leave the hair in the food was so they would know i hadn't just put it there. Obviously, that makes no logical sense. Why wouldn't I examine the item in my food to find out if it was hair, rather than just put it in my mouth? I was explaining to the owner the merit of customer service, when he told me he did not want my business or money, and that he didn't care if I ever returned. He said a lot of literally stupid things in that vein as the conversation went on, even telling me I burdened them with using a coupon, that they had sent out because they clearly need the business! He subsequently hung up the phone on me. You shouldn't own a business if you don't know what customer service is! Update; they went out of...

For over two decades, I'd enjoyed dining in and taking out from Henry's. Phenomenal fish and chips every time, and a great friendly staff.

About five or six years ago, that changed when I and a friend went in to find what seemed to be new ownership/management. Ordered my favourite fish and chips plate. Buried beneath my chips, I found a long black hair. I took it to the serving counter to bring it to the attention of the staff.

No apology. No offer to replace the meal. So we paid for our meals and quietly left.

One week later, we went back, thinking, it was a one off. This time I checked the plate as soon as it came to the table. Same problem. A long black hair under the food. Maybe this was the new house special. No offer from waiting staff to correct the problem this time either, even as it was shown in real time to them. We didn't pay for the meal this time, but left it on the table.

Avoid this place. It was a business with integrity and a name once, but in my opinion, that is not the...

Food is good but not great I found the fish n chips quite greasy and oily to be perfectly honest and you get a mediocre portion of chips that I think have sat in a storage bin for too long cuz they were dried out, know what I mean not crisp or fluffy inside like they’d been sitting around too long after cooking! Fish was good but again greasy not crisp but soggy somewhat like it’d been sitting around too long not freshly made! I asked if the food had been fresh made to order and was told yes but I doubt that very much! Anyways it was eatable somewhat but the prices were also a little high for what you got! It’s good but my score reflects honestly and I eat fish n chips regularly and have had it around the world! There’s way better in Brampton trust me just look up another place that starts with the letter H. Try their special it’ll knock your socks off! Henry’s needs to pick it up a bit and get more competitive! Good...