Tim Hortons — Restaurant in Brampton

A Bittersweet Review of Tim Hortons Tim Hortons has long been a Canadian staple, offering a familiar and comforting experience. The staff at [Branch Location] are consistently friendly and efficient, making each visit pleasant. However, the recent price hikes and declining product quality have left a sour taste. It's disheartening to see the cost of classic Tim Hortons treats, like donuts, skyrocket. The frequent menu price changes can be confusing and frustrating. While the quality of the coffee remains relatively consistent, the value proposition is diminishing. Furthermore, concerns about the healthiness of their products, particularly the use of artificial flavors and colors, have raised questions about the long-term impact of consuming their food. The lack of transparency regarding ingredient lists makes it difficult for consumers to make informed choices. It's clear that corporate greed is playing a role in these rising prices and declining quality. While we appreciate the convenience and familiarity of Tim Hortons, we hope they reconsider their pricing strategy, prioritize customer satisfaction, and commit to using healthier...

Rude Employee

Today 6th April, 2025, I visited this Tim Hortons location at 12:40 PM and ordered a steeped tea with 5 creams and 3 sugars. This is my usual order, which I have never had any issues with in the past.

However, during this visit, I encountered an unpleasant experience with one of the employees. Upon placing my order, a staff member responded in a rude and dismissive manner, making an inappropriate comment in Punjabi regarding the amount of cream in my tea. She also made an unprofessional generalization, implying that “people like me” often blame Tim Hortons employees.

I found this exchange to be highly disrespectful and uncalled for. While I understand staff may have suggestions regarding healthier options, such suggestions should be communicated politely and professionally never with judgment or disrespect.

The food was great but due to this interaction, I will not be returning to this location and hope that appropriate steps are taken to ensure better customer service...

I usually have a good experience here everyone is nice and does their job properly I never have problems but this one employee in the morning Anu I believe her name is she’s older she is so rude and condescending I feel like she doesn’t belong in the customer service industry she should retire with that attitude and she seems so rude to her co workers as well from what I’ve noticed a couple times coming in while she’s there I feel bad for anyone working in the same shift as her she seems miserable and just plain horrible please AVOID coming here in the morning because you will...