I usually with this franchise and certain location. However, this evening I was quite disappointed in their customer service. I had called before 10:30 and let it ring for a good 2 minutes. No voice mail. I than again tried multiple times at 10:30. No luck. So I rush over knowing I can get there before they close. 25 minutes before they were to close he refused to make crazy bread and gave me pizza that looked like it had been there all night. He wasn't very friendly. He didn't seem to care when I asked why they didn't answer the phone. He said they don't pick up after 10:30pm. I said politely that I called before than and then after. Needless to say. I ended up getting the old looking pizza hadn't even pulled out and still more than 15 minutes to close he shut it down. Needless to say I wasn't impressed with the service. I suggest editing the page that they apparently don't take calls after 10:30 but again you call before and no...
   Read moreVery upset with this location. I've been in here before and was able to have my pizza well done. Two times now I have gone in to get lunch and the same lady told me they can't do that. They might burn it. Now if you burn pizza in an open oven they shouldn't work with food. I always thought customer asks for what they want and if they have it then you shall too. If you want your pizza well done and not doughy as ever (my pizza would be ready in 5 to 6 min) this is a location you stay as far away from as possible. Nice people don't fill my belly the food I ask for does. Thanks lady I just saw at 3:50pm July 10/18. Learn how to please...
   Read morePlaced an order Sept 17 for pick up. Ordered the Deep Dish Canadian. When I got home and opened the box, it was a pepperoni. Usually not a big deal, but the pizza was gross. It actually had SO much cheese, that it was undercooked. Cheese all on one side, hardly any on the other. There seemed to be new staff that didn't have a clue what was going on. Guy at front desk was scattered. Wrote Customer Service and provided pic of wrong order and receipt. Never heard back. We usually order from here once or twice a month. There's ALOT of pizza places in Brantford, so I think we will be taking our...
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