Tim Hortons — Restaurant in Brantford

To the lady with the long braids who served my mum and I today 06/24 at 12:15, I’ve never had such a rude unwarranted comment from someone serving me in an restaurent ever.

We were dining in and it was quite busy, when it was our turn we approached the counter and I said hello and asked how the ladies day was. She remained silent which is fine, but when I began my order, this lady scoffed and looked me up and down with her eyes. I asked her what warranted such a response and she said “it’s just the way you’re wearing your glasses” - they were sitting on my chin, which doesn’t even matter. She then entered my order in incorrectly, and after correcting her, made comments under her breath.

After waiting about 10 minutes for our food, my mum approached the counter to ask about our order. Where the same lady gave my mum a face and tossed the bag at her.

What matters is the pure lack of respect this employee has, from what I can see looking at other reviews, is a common occurrence.I too work in customer service and I would never, make a comment about someone’s appearance.

I was so caught off guard by this women’s attitude and lack of respect I almost asked to speak with a manager but again, reading reviews here show the management places blame on their customers. I’m sure I’ll get the generic bot response that is pasted under every other negative review “your comments are very concerning to us, please email our customer service”. Which I will.

For the few extra dollars, I will now be taking my business to Starbucks, since their customer service is outstanding and I’d rather pay the difference for a product made correctly and...

I go in quite a bit before I start work. The morning staff is fantastic and super friendly. But aftroon staff needs work. No one on afternoons seems to wear hair nets?!!! Like im sorry its fast food you have to wear a hair net doesn't matter the position! (I worked at Timahorts for 5 years and i'm a managar at wendys) i order food because i went in on my break from work no sandwich maker in sight when the girl came from the back she had no hair net and her hair now and she was cewing gum with her mouth open and blowing bubbles with it. They aren't supposed to be chewing gum or eating food on floor! as well as im finding they don't show interest in customers because they are all too busy having a conversation in another language, which as a customer I don't know if they are talking back about me or not. As well as i felt a little off put because they first tried taking my order in this other language and im sorry I only know English. But the supervisor also didn't correct any behaviour, she also did sound to me like she didn't care when i voiced my concerns about the sandwich maker. But the only girl i saw with her hair up was the supervisor all the others had it down and no one had a hair net. Was just super frustrated because I know for a fact if the health unit saw the things i did there would be...

I visited this location yesterday and there were 8 employees behind the counter. It was a busy Saturday lunchtime crowd. One male employee was standing doing nothing and yawning! The others moved at a pace slower than a turtle! The customer before me was waiting for a very long time for his order and when he asked they rudely said it was coming. No sense of urgency whatsoever! He finally got his order and had to fly out. After waiting for a similarly long time I asked the girl mopping if she could check the status of our bagel. The girl slowly making the sandwiches rudely told her it was coming. Watching this slow motion atmosphere of workers made my blood boil!!! Where is the customer service from past days? Where is the customer courtesy from past days? GONE!!! The world is going downhill fast and no one seems to care! It’s so sad!! The epilogue to my rant is that after asking twice i finally got my single order of a bagel!!! With no apology for rude and lengthy service! I am now thinking I’ll never go to another Tim Hortons again! Maybe it’s true that Starbucks is taking over! At least there I receive a friendly greeting, an apology if the service is slow and a ‘have a nice day!’ Tim Horton, I’m sure is turning in his grave watching his pride business going...