Disappointed with the service and kitchen staff with their attitude towards those with food allergies. Came in today with the hopes of ordering the gluten friendly pancakes to accommodate for my gluten allergy. This is the 3rd time I’ve been to stacked but at the brant location so I am familiar with what they are able to do and what they are not able To accommodate for. This isn’t my first time dining at a shared restaurant. All the pancakes are cooked on a shared grill, which is common, but they refused to clean the grill to accommodate for my allergy. I’ve never been told EVER by a restaurant that they cannot clean kitchen space and equipment for those with allergies even during busy times! Cora’s does it, stacked on brant does it and many other breakfast locations. They were so dismissive and rude. Don’t put “gluten-friendly pancakes or waffles” in your menu if you cannot accommodate people. The people you are trying to appeal to with the inclusion of this option are people who cannot ingest gluten, so why include it if you FAIL to employ BASIC allergy protocols and practices in the kitchen such as cleaning equipment? Do not go to this place if you have any type of food allergy, especially gluten. This is not a choice for those with allergies, and you made it harder for absolutely no reason at all! Even though the kitchen staff and manager should be trained in dealing with those who suffer from...
Read moreI have visited this Stacked location four or five times in the past three months. After experiencing the food at the Hanover location, I was interested to see how the Burlington Centre location fared. I was not disappointed. As one of a group of four co-workers who began to frequent the restaurant as our semi-regular breakfast spot, I can honestly say that the food & service have been excellent and consistently so. We have no problems getting a table or dining stall before 9am as it is usually still quiet. (If you visit after 10am, you may find a small lineup will greet you). Our main server has been Diana, and she always manages to find time to chat a little with us during the course of our stay. I have gone through most of the pancake options and can understand why the Cinnabon stack is #1 with others. The pancakes are generously sized, the sweetness of the icing is not overdone, and the smell of cinnamon really catches the attention of anyone sitting with you. I have enjoyed the home fries, which are lightly seasoned and the breakfast sausages are perfectly done. As for the eggs - no surprises, which is a good thing! Its no surprise that this location gets alot of customers as the location is convenient, ( lots of parking close to the doors), great service, friendly staff & timely delivery of the orders to the table. We will be back...
Read moreI recently had the pleasure of dining at Stacked in Burlington, and it was an outstanding experience from start to finish! The ambiance of the restaurant is both modern and cozy, making it the perfect spot for a casual meal or a special occasion.
Our waitress, Diana, truly made our visit memorable. From the moment we were seated, she greeted us with a warm smile and a friendly demeanor. Diana was incredibly attentive throughout our meal, ensuring that our drinks were always topped up and that we had everything we needed. Her knowledge of the menu was impressive, and her recommendations were spot on. We ended up trying the chef's special, which was absolutely delicious!
Diana's exceptional service didn't stop there. She checked in with us at just the right moments, making sure we were enjoying our food without being intrusive. Her positive attitude and genuine interest in our dining experience made us feel valued as customers.
The food at Stacked was equally impressive. Every dish was beautifully presented and packed with flavor. It’s clear that the kitchen staff takes great pride in their work.
Overall, my experience at Stacked was fantastic, and Diana's excellent service was the highlight of our visit. I highly recommend this restaurant to anyone looking for great food and top-notch service. I will definitely be...
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