Tim Hortons — Restaurant in Burlington

The Tim Hortons at Burloak is one of those places that makes you appreciate the consistency and friendliness the brand is known for. The baristas here are always pleasant and welcoming, no matter how busy it gets. They greet customers with genuine smiles and maintain a calm, professional attitude even during the morning rush. It is clear that they take pride in their work, and that shows in the quality of the beverages they prepare.

The drinks are consistently good. Whether it is a freshly brewed coffee, steeped tea, or a specialty latte, everything tastes balanced and well made. I particularly like how they always prepare tea and coffee fresh, rather than serving something that has been sitting out for too long. You can taste the difference, and I have never once felt unsatisfied with a drink here. It makes this location a reliable stop when you need a quick pick-me-up.

Weekends can be hectic, especially in the morning when people stop in after errands or on their way to work. The line sometimes stretches, but the service remains efficient. There is ample seating if you prefer to wait it out and enjoy your drink inside. The atmosphere is relaxed, and the interior is kept neat and tidy. The bathrooms are consistently clean, which adds to the overall comfort of the visit.

As for the food, my experience has been less impressive. The few times we tried the sandwiches or baked goods, they did not feel as fresh as the drinks. It was not terrible, but certainly below the standard set by their beverages. Because of that, I mostly stick to coffee and tea during our visits. Overall, this location is great for drinks, friendly service, and a comfortable break...

STAY AWAY FROM THIS PLACE!!! Here’s why:

1. It’s full of mosquitos (dead and alive)
2. The supervisor named Ann is very rude and lacks basic customer service mannerism; my 9-year old daughter asked her to top up her creamy chill with a little bit more cream and Ann’s response was “you have to pay extra”
3. We came to use an offer on the app, but they didn’t have enough timbits, so we asked the cashier if she could substitute the 10 timbits with a donut. When the cashier asked her supervisor (Ann), Ann responded rudely “go to another location to use the offer”
4. The cashier doesn’t understand English; we kept repeating our order to her multiple times, and she kept entering it wrong

By the way, this was our first visit and will be our last to...

For one, any time I come here everyone working looks miserable and completely unhappy. Second, I saw online that it opened at 5AM & so I went out of my way to come here. When I arrived, the woman came to the doors as they were locked and asked through the glass if she could help me with something, of course I replied with “ Yes, Sorry I saw that you open at 5?” & she ignorantly replied with, “ I don’t care we open at 6” and walked away.. I don’t appreciate that service as I used to work for Tim hortons and we were never like this. They either need to get more sleep or hire new staff. I’m disappointed, the world needs more positivity and this Tim hortons doesn’t provide that. Lol thank you...