Neptune Seafood Restaurant (Burnaby) — Restaurant in Burnaby

The 2 stars is for the location and decor for being newer. The floors leading to the washrooms are extremely slippery. I'd be surprised if no one has slipped there yet. The food is decent, but that's where the positives end. The main issue with this restaurant is their lack of honesty.

We came here for a family dinner, and had ordered the King Crab set meal for a specified price. On top of the King Crab, there was also Ling Cod as part of the menu items. These 2 dishes were where things go awry:

1. They told us there was no Ling Cod (龍躉) available, and would be substituting Tilapia (鰂魚) as a replacement. For anyone that knows their food pricing, there's a big distinction on Ling Cod and Tilapia pricing. We asked whether there would be a price adjustment to factor in the lower quality ingredient, but they said no adjustment will be made.

Imagine going to McDonald's and wanting a Big Mac meal, they say they're out of Big Mac's and will substitute a regular hamburger instead, but you still get the privilege of paying for the Big Mac meal price.

Strike 1.

2. I didn't know this before, but apparently the standard King Crab weight (as part of a set meal) is around 7 lbs. Prior to preparing the King Crab, one of the Manager's came over and showed us the King Crab, claiming it's a beautiful 8.5 lbs. We thought that after point #1's blunder, they were offering us a larger sized King Crab to off-set the inconvenience of the Ling Cod substitution.

Boy, were we in for a surprise.

Rather than notifying us upfront, we were unpleasantly surprised to see an extra $100 charged for the 1.5 lbs difference for the King Crab.

Strike 2.

Honestly, these 2 strikes are enough that a 3rd strike is not needed to blacklist them from our dine out options.

Be sure to educate yourself on seafood pricing (what's considered more valuable). If we were taken advantage of despite knowing price differences, I can imagine them preying on uninitiated individuals/groups.

Stay safe out...

It's been forever since we last had king crab... And although the prices nowadays are crazy, it's well worth the splurge once in awhile. Instead of going with their set menu, we decided to pair our king crab with dishes that we wanted.

This king crab turned out to be 8.25lbs. The steamed legs in garlic sauce was as good as I remembered. Plus the spicy deep fried knuckles were sooo tasty. While we weren't planning on getting noodles, they convinced us to order some noodles with the left over garlic sauce and it's worth the carbs. But you can't have king crab without the baked Portuguese rice in the crab shell.

The Peking duck that we ordered here was similarly great! Loved that it wasn't too fatty and the skin was perfectly crispy.

While it's not something that we'd have every day, super glad we had it here.

Update: March 2024 - Visited during Easter... thank goodness for Chinese restaurants that open during holidays...

Nice large chiu chow dumplings with soft and slightly sticky wrappers with plentiful filling. Tender chicken feet, spicy honeycomb beef tripe. They make a good taro dumpling with pork and dried shrimp dumpling.

Tried a new dessert dish here... the black sesame and coconut roll. I think half the fun of this dish is unrolling the rolls while you eat them.

Also had the veggies with shrimp filling (crispy tofu wrap, green pepper, and eggplant).

UPDATE - October 2025: Been about a year and a bit since our last visit. Quite busy this time around. Had the Steamed Beef Balls with Bean Curd Sheets, Deep Fried Taro with Pork and Shrimp Dumplings (big but a bit dry), Pan Seared Fish Paste Pancakes (crispy outside with a spicy dipping sauce), Chiu Chow Dumplings, Steamed Bean Curd Rolls (in soup), and Steamed Rice Roll...

We made reservation at 6pm Jan 14, 2023 at the new Brentwood location. Not to be confused with the Surrey and/or Gateway locations either. We had to use their iPad to order. No clear instructions on how place our order. After deciding on order, handed iPad back. Then waited for 30 min and asked when our dinner was coming. They replied "it's coming" Another 15 mins goes by and not 1 of our 11 -12 dishes appear. We ask again and one of suited servers wasn't sure about our dinner order. We then speak to the manager and voiced our unhappiness after manager suddenly realizes they didn't ntreceive our order. After telling them this is a supposed 2022 Michelin restaurant, mgt.retook our order and stated 1 of our orders was sold out. When you visit a high end chinese restaurant you don't expect this kind of very poor experience. When we booked reservations, mgt. failed to let us know the only elevator for their customers wasn't operating. By the way, this omission caused my elderly mother in law to navigate up 2 flights of stairs. They should have kept the old method for ordering rather cause confusion and ultimately anger from their customers. I for one will seriously doubt l will would come back. 4/5 for high costly...