North Burnaby Wonton House — Restaurant in Burnaby

I really am not sure if this is a 2-star or 3-star. So, you decide: Ordered via Door Dash and I've paid the bill via DoorDash ($100+) With orders over $55 (before taxes), you get a free order of Sweet and Sour Pork - nice deal (see attached menu advertisement from the North Burnaby Wonton House website)

Door Dash driver shows up 30 minutes later; they apparently are squabbling over the bill for 10 minutes. My food sits.

DoorDash calls me about the bill, amount paid, etc. Finally, after the DoorDash driver being there for nearly 20 minutes, they settle and the driver is allowed to leave with the food.My food continues to sit.

Driver delivers the food (after a 9 minute drive to our home).

Our food is cool/cold (as best, a couple dishes were lukewarm). That said, nothing a microwave can't fix, but not how I want my food delivered.

So, I tick the ordered food against my ordered list...all is there (the beef with green peppers and black bean sauce has 0 green peppers, very little black sauce, and minimal beef)...with the exception of the Sweet and Sour Pork (I wasn't surprised). I call and they had little interest in hearing my request, simply stating, "Nothing is free anymore". After asking about 6 times for clarification, I get this explanation:

"If you order through the delivery companies, DoorDash, Skip the Dishes, UberEats, etc., you don't get the free bonus offer". I said, "Understood, but nowhere does it say that on the menu, so how am I supposed to know that and why would I not expect the free food?" She replied with, "They charge too much, too expensive, so we can't give you free food." Again, I explained, I understand, but nothing anywhere says that on their site, on their menu, etc. Nothing. So, going forward, I'll know to order directly from them in order to get my free bonus food, but technically, since the menu and site don't say that, I want my free food.

She got very rude, very short, and just repeated, "Nothing free anymore". Obviously, I wasn't going to get my free food (nor would I trust them to not spit in the meal or something if they did make it). I just said thanks, but I'll take my business elsewhere going forward.

Food Quality: 7 out of 10 Food Quantity: 5 out of 10 Customer Server: 2 out of 10 Overall: 14 out of 30 (which is 2.3 out of 5)

I rounded up as you may have a different experience with the staff, which means, 12/20 for food only = 3 out of 5.

Unfortunately, as a HUGE proponent of Customer Service (it's not hard), I will never be a return customer, nor will I...

My co-worker and I had a quick lunch at North Burnaby Wonton House. It was my first time having food at this place. We had a great time there. We arrived at the restaurant around 11:45 am. The restaurant was just open. It was not busy. We found a table and set down to order the food. North Burnaby Wonton House is a small family based Chinese restaurant. Inside the restaurant, it’s a traditional Chinese style setting and decoration. There are three different kinds of the menu for this place, Lunch Special, Dinner menu, and take out the menu. We ordered food from its Lunch Special Menu since it’s very cheap: All the food on the menu are $6.95 OR $7.95 with soup, which is such a great deal.

My co-worker had Chicken with Black Bean Sauce on Crisp Chow Mein and I ordered Beef and Tomato on Rice. Our food came out of the kitchen fast. The Beef and Tomato on Rice was very tasty, but there were no many slices of beef. I wish they could put more beef in this dish. The Chicken with Black Bean Sauce on Crisp Chow Mein was very very dry. I couldn’t see chicken meat. I could only see it’s lots of noodles. In total, both two dishes were decent taste family style cooking. But, it’s nothing exciting about them. The price of the food was super cheap. Both of us believe it worths the prices to eat at North Burnaby...

DO NOT ORDER FOOD FOR DELIVERY FROM HERE IF YOU WANT YOUR FOOD TO GET DELIVERED TO THE CORRECT ADDRESS. This evening we placed an order for delivery totalling around $100. We were told that it would be about 45 minutes to an hour until our order was delivered. After waiting over an hour, we called the restaurant to see where our order was, as it had not been delivered yet. To our surprise, we were told that our order had in fact been delivered and paid for. We told them that we had not received any food so the food must have been delivered to the wrong house. When we asked how long it would take for our order to be prepared and delivered again, the lady on the phone would not even give us a rough time estimate. She kept saying "we don't know how long this new order will take". Additionally, when discussing placing a new order, they offered us nothing to compensate for their mistake. Due to their incompetence and lack of clarity regarding our new estimated delivery time, we decided not to place a new order with this restaurant tonight and will NEVER be ordering from this...