Our second time trying Seasons after a less than stellar initial visit; unfortunately, this time was much the same. The space and surrounding area of this restaurant is clearly the back bone to its success in staying open. The patio is phenomenal, both ample shade and sunny spaces with terrific views and right on the lagoon. Sadly however, it feels this operation works in spite of itself. Both visits received sub-par service and unacceptable serving timelines. The first visit for dinner on a Tuesday early evening we had a brand new waitress, working a double due to staffing issues who clearly needed some further guidance as she admittedly did not realize she had to fire our mains for the kitchen to prepare them after our drink/appetizers; we do not fault her for this, as she was lovely, apologetic and tried her best to make up for her mulligan. I hope for her sake, she received some further guidance or found an establishment that she could succeed in as she truly was lovely. This meal for five took 2.5 hours and the meals came out at wildly different times. One of our guests had contacted the restaurant the following day to give some feedback as we felt it would be appropriate, however the discussion clearly fell on deaf ears.

Our second visit with a different group (4) for lunch went nearly the same. Forty minutes for our mains to arrive, one arrived a full twelve minutes after the rest. It was clear two had been sitting for some time as soft poached eggs were now a medium-firm from the heat lamps. Our server was polite, however had zero opportunity to be anything more as she was clearly spread far too thin with most of, if not all, the tables on the patio. We overheard two tables question timing of their meals, one even requested to cancel an order as they needed to leave. Again, I do not fault the service staff but after the second visit, I do fully fault management and ownership. Staffing is incredibly tough right now understandably, however having a hostess polishing at the door while one server runs frantically about is a lack of leadership and direction, and I would have been appalled by this in my restaurant at the time.

When it arrived, our food was adequate, apart from the Benny’s arriving overdone. Fish and chips were well portioned, coleslaw was nicely lightly dressed and the chicken sandwich was, too, well portioned and decent.

Seasons is far too great a location to have this level of service, or lack there of and I strongly encourage ownership to review their management and operation strategy as this space has fantastic opportunity with someone that knows what they’re doing.