Sunterra Market & Café, Kensington Road — Restaurant in Calgary

Went to this location last Saturday with my two young boys, there was a long line and we waited outside for over 20 mins due to capacity limits. When we got to the front of the line and the next to enter, the staff at the door asked how many people were in our group. I answered three, then she walked past us and had the indecency to ask the crowd outside who were "behind" us in line if there were any two single adults wanting to enter? I was in shock when I heard this but didn't even have to respond to her comment as the very kind customer behind me said to her, "No because that's not fair to the folks ahead." I thanked this customer for his response but was still offended that a staff would overlook us and disregarded our time in line just because I had children with me who they felt were going to take up two extra spots in their store when I could see at least 5 other staff standing inside taking up space doing nothing. Not to mention my sons were waiting so patiently with me.

This location is about maximizing profits and could careless to have any consideration for parents with children or common courtesy. Apparently here, Covid has made their staff senseless and ignorant to families that have to bring along their children shop.

We already waited enough time that we stayed to pick-up what we needed, but due to this inconsiderate behavior of this staff we will not be spending our hard earned dollar towards businesses like this that look to profits "only" over customer service experience. We usually spend as much as you would spend in a grocery store every time we make a stop here, but I am sure two single adults would spend more.

Management, if you read this feedback, customer service and common courtesy for "first come first serve" especially when you see families with young children is still important even during a pandemic! Unfortunately, you've lost...

I wish I could give a - review and not 1 star.

I am beyond outraged right now, I placed a catering order and grocery order from Sunterra with foods intended for my families Christmas morning breakfast. My kids have been looking forward to this especially given the year we have had with Covid.

I went today on time to pickup my order at your Kensington location. I called when I arrived as I was advised to do and was told I would get a call back when my order is ready (on a side note I still have not been called back for someone to bring my order to my car) after sitting in my car for 30 minutes I went in. As soon as I arrived I advised a young man who was dealing with orders what I was there for. He ran around trying to find my order for 20 minutes and disappeared. I then asked to speak to a manager. I spoke with Marc who was not helpful at all and just went to the back. I was there for an hour and a half until finally a wonderful young lady asked to help me. After telling her my situation she took control, was very helpful and offered a free delivery. She got me in front of another manager who seemed like he would handle my situation. He took all my information including my address and phone number and promised to personally deliver my order to my home today so I would have it for the morning.

It is now 7:20pm and I have not received my order. That was my entire plan for Christmas breakfast for my family. I told them if they could not deliver to let me know, give me my money yet back and I could go to the grocery store and get what I need. Now it is too late to even have that option as everything is closed.

This is not...

Service is very unfriendly and does the bare minimum in hospitality. Have been here two seperate times and had sausage rolls that were straight up RAW both times. The first instance it was pork and they barely reacted, they offered us something else but they did not seem to care at all neither were they apologetic about serving us raw pork. The workers there seem to give off a strong vibe of being annoyed and do not care very much. They ask if you'd like your sausage roll heated only for her to forget, and having to remind them to give us cuttlery more than once when it's clear we are sitting and eating. We decided to give it another try on a seperate occasion thinking it was a one off and tried the Morrocan lamb sausage roll, cut it in half and the center was cold and raw. When we mentioned it to the cashier she disputed it and was combative instead of apologetic. They insisted it was cooked and we should eat it and complained that heating it would burn the edges. She made us feel difficult when it was honestly inedible and we had quietly eaten the other dishes, barley beef soup and panini, of which the former was mediocre and the flavorless while the latter was pretty good. They gave us a refund in the end but their respect and appreciation for their customers is awful. At least in the first instance the chef was honest and didn't argue that we were eating bloody pork, however he nor anyone else there seemed very bothered by it. Both times I've been the service here has been terrible and the food has been lacking flavor and/or raw, do...