Came in knowing that we’d order an Affogato, however I still wanted to try some flavours before purchasing the affogato. Every single ice cream shop and gelato shop I’ve been to have no problem with letting you sample 2-3 flavours before paying. However, the guy at the till said that I absolutely had to pay first before sampling? I thought this was odd and very inconvenient. What if I had 2 flavours in mind, taste tested them and didn’t like them, and decided not to get anything? I would have already paid for however many scoops and/or a cone (as the guy wants you to pay first). This is awful customer service in my opinion. I wouldn’t come back for the customer service. On another note, he also mentioned that they make customers pay first because “if it’s busy” and he even stated “right now in this moment we’re not busy,” we get customers to pay first to help with the line. He still made me pay first, and I wasn’t even able to sample flavours because the girl was “busy.” While this makes practical sense, I do still think it reflects poor customer service. All the times in the past that I’ve visited this location, this “paying before sampling” was never a thing.

The ice cream, on the other hand, always great and delicious. The affogato we had was the best flavour-wise (espresso was strong and bold, mixed VERY well with the vanilla bean ice cream), but the scoop of ice cream was quite small (seemed smaller than a child’s size…). For $8, it was very expensive, but the flavours and satisfaction were there! Would return for the ice cream, would NOT return for customer service.