Tim Hortons — Restaurant in Calgary

Tim Hortons Drive-Thru Review – Disappointing Service in Calgary, AB I’m usually hesitant to write negative reviews, but my recent experience at a Tim Hortons drive-thru in Calgary on Wednesday, June 4, 2025, around 10 AM, left me and my visiting friend utterly shocked and disappointed. While the coffee itself was fine, the service—or lack thereof—was nothing short of appalling. Unacceptable Rudeness at the Window As we pulled up to the payment window, the staff member (a young woman) had the credit card machine ready. I politely informed her that I’d be paying with my Tim Hortons app through a gift card. Instead of a simple acknowledgment, she sighed audibly and gave me a look of clear annoyance. I brushed it off initially, thinking she might just be having a rough day. However, things quickly escalated. When I realized my gift card balance on the app didn’t cover the full amount, I apologized sincerely and offered to pay the remainder with Apple Pay. Her reaction was beyond unprofessional—she looked at me with visible disgust and made a snarky, rude comment along the lines of, “Now I have to change it back to credit card.” Her tone was dripping with impatience and disdain, as if my request was a personal inconvenience. My friend, who was visiting and experiencing Tim Hortons for the first time, couldn’t believe the level of rudeness either. It was embarrassing to have him witness such poor customer service at a place I’d hyped up as a Canadian staple. Poor Handling of the Order The unpleasantness didn’t stop there. When handing over the four coffees we ordered, her demeanor was just as cold and dismissive. She practically shoved the cups at me, handling the transaction as if it were a burdensome chore rather than her job. There was no attempt at courtesy, no “thank you,” and certainly no smile. It felt like we were an inconvenience from start to finish. A Pattern of Poor Service I’ve visited numerous Tim Hortons locations across Calgary, and sadly, this experience isn’t an isolated incident. I’ve left similar reviews and complaints about the consistently subpar service, rude attitudes, and lack of basic courtesy from staff at various locations. It’s disheartening to see such a sense of entitlement and disregard for customer service becoming the norm at a chain that’s supposed to represent Canadian hospitality. The only reason I visited this particular location was to grab coffee for my visiting friend, hoping to share a positive experience. Instead, I was left apologizing to him for the staff’s behavior.

Now we will get an apology, a link to disclose what happened… my complaints won’t do anything. Hold your staff accountable, because the end of once beloved Tim Hortons is just...

October 07, 2024 06:00 there is some lady at drive thru. Which is extremely rude. Lacks customers service skills. All she is "what is ur order and even that is wrong. Last few day middle age ladies were taking order and were much better at providing service.

I am writing to express my deep dissatisfaction with the repeated poor service I have encountered at this location . On September 1, 2024, at around 2 PM, I ordered a Hazelnut Chocolate Cold Beverage. Despite repeating my order over five times in a very clear manner, I was disappointed to receive a basic iced coffee instead. This is not an isolated incident, as I have frequently received incorrect orders from this location.

Additionally, the quality of the food is consistently subpar. The hash browns are often overcooked and dry, which is extremely disappointing.

November 26, 2024

I recently had an extremely disappointing experience at the drive-through, where I was served by an employee named REET. From the moment I interacted with her, it was clear that professionalism and courtesy were not a priority. REET displayed a complete lack of respect, responding in a dismissive and rude manner to my questions. I felt like my concerns were being ignored, and the overall tone of the interaction was unwelcoming and unprofessional.

The drive-through experience, which should be quick and efficient, was instead marred by REET’s behavior, which created an uncomfortable and frustrating atmosphere. Such a lack of respect for customers is unacceptable, and I sincerely hope that this issue is addressed to ensure that future interactions are more positive and respectful.

The customer service in the drive-thru is also severely lacking. The staff members rush through the order-taking process, often failing to greet customers properly or even confirm orders before they are processed. The experience feels hurried and impersonal, and it seems as though the focus is more on speed than on...

Update today June 14, 2025:

Customer Service Turnaround – 10/10 for Tim Hortons Cornerstone!

Following my disappointing experience on May 29, I’m happy to share that the situation has been taken very seriously and handled with excellence by both Bhavna and the Owner. Today, Bhavna personally came in just to address the issue—talk about dedication! She made me feel like I was the only customer in the Franchise and that level of care is rare and truly appreciated. Huge kudos as well to the Owner for managing things behind the scenes and making sure this was resolved the right way. Loyalty means everything to me, and today I felt it was genuinely reciprocated.

Bhavna’s commitment to customer satisfaction deserves full recognition—she turned things completely around with grace, professionalism, and a big smile. I sincerely hope she’s given the best opportunity within the franchise. She’s a true gem and a reflection of what great customer service should be. Keep up the amazing work, Cornerstone team—you’ve won me back!

Original Review Sent 29th May 2025: Today’s experience at Tim’s was nothing short of the worst I’ve seen in terms of service and management. Not only was there no acknowledgment or appreciation for customers, but the staff and franchise owner made it painfully clear that the only priority is squeezing out sales and profit, no matter the cost to basic decency. It’s disgraceful that a company like yours continues to hand out franchises to such careless and unprofessional owners. Shame on you. I’m completely done with this location. I truly hope someone actually reads this and it doesn’t end up being dismissed by some AI-generated apology that lacks any real accountability. I genuinely regret giving my business to a place like Tim’s, where I, as a customer, am clearly not valued...