barBURRITO — Restaurant in Calgary

I’ve been to better BarBurritos. East Hills is awesome, Castleridge one is great too. This one is subpar.

We visited on Sunday April 6th in the afternoon. The girl asked if I wanted cheese in my burrito, I said no. She asked me again, if I wanted cheese, as she picked up the scoop of cheese I said no, she dropped the cheese and realized what I was saying. Mistakes happen it’s ok.

I asked her to make my burrito again. She tried to pick the cheese out however I told her I have a dairy allergy and would rather prefer she start over with a new wrap. I don’t think she liked my request as she continued to ignore it but I don’t want to risk getting a reaction. She did not start over. She dumped the bulk of the fillings in the garbage but used the same wrap. Some fillings remained on the wrap as she began again so I wasn’t confident that she got all the cheese off the wrap so I asked her to re do my wrap. She did not start over and instead with a lot of attitude started to retaliate “ oh so you won’t be having any sauces too right, they all have dairy, you’re allergic”, I told her I get the bang bang sauce which does not contain milk. She replies “yes it does, it has mayo”, I replied well that isn’t dairy, she says “it’s has eggs”, I go well that’s not dairy either. She continues to say I’m wrong and that I need to scan the QR code. I told her I don’t have to scan the QR code for allergens because I get this often and I confidently know it’s milk free.

I should have told her to scan the QR code to learn about it but I was there with my kids and didn’t want to argue back. She was just looking for ways to attack back, it was very unnecessary. I shouldn’t have to defend my topping choices to your employees. Your shop concept is literally about customers choosing their toppings.

She made such a small mistake that could have VERY easily been fixed and squashed.

If you are hiring newcomers, please give them training on Canadian standards of service. We do not attack our paying customers here for their choices. If your employees don’t have any understanding of allergies or even flat out giving the customer their preferred toppings, they require training. If your employees can’t accept mistakes and need to show attitude or attack your customers, they need training.

Subpar service experience.

I shouldn’t have paid for the burrito with the risk of contamination but I did because I was in there with my kids I didn’t want to turn it into anything more. I will not be returning to...

Hi I went burrito on Sunday night the time was 9:56 pm that mean 4 minutes left before they closing my experience was very very disappointed the girl was said to me we are closed when I reached there but the sign was saying open at the door she supposed to be turned off then I said her it’s 4 minutes left she said we are not talking order 15 minutes before the close that means 9:45 they suppose to be mention on the google so people can’t go there after 9:45 right and when I asked her name she didn’t tell me I said to her I will put a review then she said I will make your order but it will be cold food why should I pay for cold food I am not a stupid and I attached I picture she was standing might owner will see the picture and find who is she . At the end she was so so rude she don’t know how to talk with their customers and she is loosing the profit in the business . Will recommend to everyone don’t...

I’m editing my previous post. Not because of the service BUT of concerns of understaffing. I visit this establishment 2-3 times a weekly and am concerned with the understaffing on weekends. EG: I went in today and to see only one lady working on a Saturday afternoon and at least 6 people I line with additional orders going on through skip apps etc: NOT COOL! The lovely lady was overwhelmed, apologetic, and straight up overwhelmed! Who can blame her!!!??? I asked her point blank “who’s the owner and why are you here by yourself??” She seemed very nervous BUT I’m an advocate so I’m gonna post here period!

To the owner: Get more staff!!!! Pronto Or risk losing good employees and customers like myself.

I know and hope you’ll take this review to heart! Your food is amazing! Your staff is amazing!

Do the right thing and get more staff during busy...