Tim Hortons — Restaurant in Cambridge

I stop at this location a couple times a week on the way to work as well. This location definitely has some challenges that they need to get past before I'll go more frequently.

I will say, the BELT Bagels here have really fresh lettuce and tomato on them and when you get it toasted with the egg and cheese, it is actually quite good. The hash brown are hit and miss, sometimes hot and crispy, sometimes cool and soggy. Most times, they are out of them and offer a donut or muffin, which at that time of the morning, I'm not interested in. I want the salty goodness of a crisp hot hash brown!

Iced coffees seem to be hit and miss, always around how much ice they actually put in it. Sometimes its a perfect blend with the shot of espresso, other times it isn't. I really with they, and other TH's would stir coffees and beverages more before they hand them to guests.

The service has improved a bit over the last month. There are definitely new people training there all the time, as you can see by the name tag when you pull up to the drive in window. Although the line in the drive thru is typically all the way back to the entrance, and yes, you're stuck in it once you go in it, it really isn't that long of a wait, most days.

I don't see gloves on people handing the food to the cars but this location almost always hands things in a tray. However, when you ask for a straw, it gets handed to you by an un-gloved person.

Lastly, I love the idea of the app, and I may just be app stupid here, but how on earth can you pre-order a...

I'm sorry but I am not a fan of this location. Everything from the parking lot and driveway layout to how constantly busy the place is both inside and the drive through. My main complaint is that in the half dozen or so times I've come here, my order has been wrong in someway each and every time. Typically the drive through where it's more difficult to get back to the store and complain as I'm usually pressed for time (thus the drive through option). I find several staff members extremely hard to understand on the drive through speaker. I am 33 and can hear quite well, I always shut off my vehicle when placing my order, but I find myself always having to repeat myself over and over just to end up with a wrong order after I drive off with my drinks. It's very frustrating and a constant issue I've had at this location. Owners, please don't put staff on the drive through that lack good communication skills, it doesn't set for a good image of your store and results in frustrated customers. Possibly even revisit your hiring practices as this is a customer service job, thus good communication skills should be one of the top priorities, at least in my personal opinion. Just disappointed, I've attempted to go to this location periodically hoping for a good result but I've been constantly let down and find myself trying to avoid coming to this spot, even if it involves going out of my way to...

I have lived across Canada, and this Tim Hortons is unfortunately- the worst one I have been to. It’s an ongoing joke with my friends and I that this Tim’s never has anything you try to order, which has always been true- however, when I went the other day in the evening; it was on a whole other level.

I tried to order one of the cookies they had, they told me they didn’t have it. Then I asked for a different one, they said they didn’t have it either. Then I go “what cookies do you have?” and they reply “Oh we don’t have anymore cookies left.” Then I tried to order one of the muffins, they proceed to tell me they don’t have any muffins left. Frustrated, I finally ask if I could have a 10 pack of timbits, they say they only have 8 left- I say okay fine, I asked for any of them but the plain. THEN they say “the only ones we have left are plain.”

I honestly couldn’t believe it, I swear every time I go to this Tim’s they don’t have something, but that is just embarrassing how much they didn’t have- at 5pm in the evening.

To add on, one time about a year ago I went to this Tims at around 9pm at night to get food, and they said they didn’t have any food at this time? Like is that...