SoCal Restaurant & Lounge — Restaurant in Campbell River

We were told of a nice place to eat where there would be live music. Sounds great! NOT! The service was HORRENDOUS!!! Never again! We came in and made a reservation in the afternoon for 6:00 that evening, as the lady at the 'check in' desk told us the music started then. When we got there, two different servers said there was NO MUSIC any more on Saturdays, only Fridays! We ordered beer (I ordered gluten free beer) and our starter and dinner. The waitress was indifferent towards me when I asked her what an item, Seafood Cioppino, meant. She said she didn't know. When I asked if she could find out, she suggested a meaning. I said she could ask someone for me. She ignored my request. I ordered the dish, stating I was gluten free. That is when the meal experience became really negative. (I gave my husband a play by play of what would happen the rest of the night, because the server was not happy with me. It played out as I predicted.) She brought the starter, Chili Lime Prawns, they were delicious! Another server came by to take away our dish, (she was a delight; attentive and helpful.) We asked her for a spoon to eat the drippings. She brought it, along with more napkins, and asked if there was anything else she could do for us. Lovely girl! When our meal came, the garlic toast on top of mine was NOT gluten free! I asked our server about it, she said she forgot. I said I would just give it to my husband and she could get me a gluten free bun instead. She said it would be extra because no toast was given with gluten free order. No mention of that when I ordered. She also argued with me, stating that it was not garlic bread, but chili lime bread! Honestly, read the menu! I said she could give it to me for free to make up for the mistake. She continued to argue, and said she needed to ask her manager. This took some time. The manager walked by once without stopping (probably to check the situation out), and when she did stop to talk with me, she defended the server, she argued about the bun costing $1.50, and tried to make me feel guilty for demanding to be given the bun for free! She finally, reluctantly gave me the bun for free, though I had to wait and was nearly finished my meal when it came. It was $1.50! I could have sent back the whole plate which cost $22.95!!! Seriously! No...

My parents wanted to go there for there birthday dinner , told me it was great etc. They have been dining there for years so made sense we went there. We went on a Saturday night . Very cute atmosphere, menu looked great etc. Unfortunately it went downhill pretty fast . Ordered a beer that never came . When asked about it , (10 min later) was told it was accidentally brought to another table. We received it not too long after that. Food took awhile to come out (not a huge deal) but when it did come out the busser dropped my dad's fish and chips onto the table . The girl that dropped it just said "omg" and walked away . Then another busser came over and asked what we would like done with it , we said we would like a new one considering the fish and fries went all over the table etc. Then a when a busser brought out the other plates instead of putting them down, holding the napkin he passed them to us , which were burning hot plates , then warned us after they were very hot . (A little late warning as we already held them lol ) Seemed like a lot of new ppl working , haven't had much experience in restaurants yet etc . Finally the manager or maybe owner? Came over to let us know the fish and chips were on there way , apologized for the drop of food etc, server apologized too etc. New fish and chips came out about ten min later , but my dad really wanted coleslaw as it states it came with it on the menu . Server told us they no longer made the slaw etc and have taken it off the menu . She was very apologetic. However on the website it still states it comes with coleslaw . After all these mishaps, I figured a dessert or meal would-be discounted. We pretty much finished our meals by the time my dad received his meal . Unfortunately when bill arrived, nothing taken care of. I wanted to speak to the manager but restaurant was filling up and things seemed a bit chaotic. So I just paid bill and left . I wish I didn't have to write this review , I was looking forward to this place but I felt it should be noted that if so many things go wrong with a meal , you should most certainly offer some sort of discount. Two stars because the margarita was great ! I attached a picture of menu on website stating it comes with coleslaw. Hopefully this was just an off night and the resto goes back to...

Surprised at all the great reviews here. We started with drinks: a margarita, mojito and a Moscow Mule - all were very watery and tasteless, I switched to a double vodka and soda after that and it was also watery, no hint of vodka in it at all. For appetizers we had the totchos which were soggy, lukewarmt and kind of tasteless; the chili grilled shrimp - no hint of chili - again tasteless; the stuffed jalapenos - not bad but just meh. Our mains were: chicken fajitas - the chicken/peppers mix tasted like it had Greek seasoning on it, there was absolutely nothing Mexican about them, the rice and the beans were very weirdly sweet - we were told there was lime cordial in the rice - what??? -the most prominent ingredient in Lime Cordial is sugar???? it was bizarre; battered fish tacos - the tortillas were not warmed even a little, the batter on the fish tasted like pancakes (sweet) and the slaw was also sweet (must have put lime cordial in those too). I had the seafood linguine - the sauce was not bad, the pasta cooked fine, the prawns overcooked, the salmon fishy and if you don't know what a swimming scallop is, don't expect to taste a succulent scallop. Instead expect something that looks like a sheep's eyeball and tastes like a squishy, very fishy oyster blech, I choked down one and left the rest - not their fault really, I should have clarified what a swimming scallop actually was, the dish was served with a limp, barely toasted piece of tasteless toast(ish). Anyway it was all around disappointing. On our $180 tab, the Manager took half the fish tacos ($8.50) off the bill. Certainly wont be returning, especially while they are putting lime flavored sugar water in...