Tim Hortons — Restaurant in Campbell River

Ordered couple items today and received my order without an item. Asked them about it and they said that I never ordered the item and told me to wait at the back of the line to if I wanted to get it. I had to wait just to show them my receipt and tell them I ordered and paid for that one item which was quite annoying.

It simply makes no sense to wait in the line again just to prove that I should have received something even though it was the store’s fault.

The person who took my order, Dense or something like that, was very unfriendly and I could clearly see that she was frustrated and annoyed. I understand that they take lots of orders and cannot remember every single one of them, but all I am asking for is a bit of customer service.

Instead of saying things like “he can’t trust me” or “he’s holding the line” to the coworker while I am listening, maybe they could learn to look at the receipt and realize that they punched in the item but did not make it?

I ended up getting moved to a different till because I was making everyone wait. The person who helped me in a different till actually read the receipt and found the item that was clearly printed on it and apologized for something that wasn’t her fault.

This was a very unpleasant experience as a customer and I hope to see improvement through educating...

UPDATE March 26: Drive thru games continue, asking you to wait at the order kiosk so it looks like they have good service times UPDATE Friday Jan 3: Picked up chili for lunch again and it was very good, not watery. The drive through was very busy so didn’t get any games from staff either. On December 18 I did say Hello (and included a link to my review) to the email below inviting me to do so but I have not experienced any response or follow up from Darcy 🤷🏻‍♀️

ORIGINAL REVIEW: Cheating their drive through time records and watering down their chili is bad service

The clock starts once you leave the order kiosk and stops once you leave the pickup window, so they consistently ask you to wait at the order kiosk to make it look like they have amazing service time. Oh please wait one minute, oh we just need to make sure we have that in the kitchen - every time! Meanwhile, other cars go past from the second order kiosk.

Just picked up two orders of chili and they are very soupy in consistency so hopefully this is just a one off - that hasn’t happened to me before.

They do make very good coffee consistently at this location. And there is a window bar that has a...

Today i ordered the stacker dandwhoch feom a rude cashier that was impossible to understand. The russian lady is ao much nicer. Anyways i ordered the stack sandwhich. In the picture its huge. But when i got it ot was pretty much flat , woth nothing in it. The cashier said she would fix it put i could see the cook just repostitioned the meat to make it look slightly bigger while they botg laughed rudely . Nothing was added to the sandwhich. The damr cashier tossed my choccolate covered donut in with my wifes crossant and of course it made a mess.the sandwhich pic is false advertising anf pretending to add more whilr tou talk about your customers is horrible customer service. Its no wonder people are always complaining about this tim hortons on social media. Also they leave people stamding at the front, completly ignoring them while they only help drive through people. But according to evertone on line the drive thriugh sucks at this...