Boston Pizza — Restaurant in City of Leduc

I recently visited Boston Pizza Leduc and had a rather disappointing experience. The lounge area features a jukebox that can be controlled via an app, which initially seemed like a fun addition. However, my enthusiasm quickly turned to disappointment.

At around 2 pm on a Saturday, during a commercial break of a soccer game, I decided to play a song through the jukebox app. The place was practically empty, with only about eight other patrons who didn’t seem overly engaged with the game.

Despite this, my server came over (male with longish hair) and informed me that they had to reject my song because "people that are here came here to watch the game." Now this reasoning seemed questionable given the sparse and disinterested crowd. Even those watching the game could still see it without the commentary playing. (Let alone during a commercial break, which was when I was playing my song.) There was maybe like 8 other customers max.

I felt disrespected and singled out. Why should my enjoyment be dismissed so readily in favour of someone elses? Was there a collective consensus where the majority of patrons said they preferred to listen to the commercials over some music during the commercial break? Again, this was 2pm on a Saturday in Leduc. I looked around and there was practically nobody in there. And even the ones who did occasionally glance at the game didn't seem to be enjoying it too much.

Even if let's say I had been playing it during the game, I don't think anyone really cared whether or not the game had mumbled commentary playing over the speakers or not. You could still see what was happening.

If Boston Pizza Leduc wants to ensure everyone’s satisfaction, why offer a jukebox if they aren’t prepared to let customers use it? Why install an ami jukebox and then become all dumbfounded when god forbid someone simply decides to use it?

I even had to spend money on credits just to try out this feature for the first time. But that doesn't seem to matter to whoever decided that they had the supreme authority to gatekeep this.

But I didn't decide to argue with anyone about this because frankly I didn't have the energy for it but overall this experience killed the vibe and left me feeling patronized, undermined and I expected better treatment and respect as a paying customer.

In conclusion, if you value being treated fairly and not being singled out/discriminated against for simply taking the opportunity to utilize one of their features, I would suggest looking elsewhere. 👎👎

Not saying all BP's are like this (I hope not at least) but this particular establishment is a complete joke. I wanted to get outta that place asap because I wasn't comfortable here whatsoever.

This not only makes Boston Pizza look bad, it makes Leduc look bad too....

To paint a picture at the end of a long day and even longer week working long hours. I went to this location to pick up a order for our family as I was driving home. My wife is very understanding of the difficulties the restaurant industry has dealt during covid therefore she refuses to order delivery through a 3rd party. I walk in to prompt greeting and the young man searches for my order and finds it. I pay using debit and he asked if I would like my receipt I decline and grab my bag and head out the door at a slower then normal pace again long hour of work. As I proceed to the company van with logos and phone number plaster all over it, not to mention the hat and t-shirt I have on have the same the Manger yells from the door that the transaction was not complete. I turn and proceed back to the entrance as I approched she stepped out and showed me the receipt at arms lenght. I continue towards the entrance but stop to put my mask as I had removed it when I exited. she immediately treated me like a child and or thief saying in a rude loud tone OKAY  LETS GO INSIDE! It was really insulting as I walk in I kindly went to the till and paid. As I was paying I explain that I had just gotten a new debit and possibly that was the source. She proceeded to look through me with eyes that said yeah right! Once the transaction was approved she handed me the receipt and spun around walking away without a word. I did not warrant this behavior. I did not grab the food and run, I did not enter the wrong pin, it did not say insufficient  funds but yet I walked away thinking the experience was so bad that I question if I would return again. Food was...

The waitress was SO rude in the bar tonight...vax passport..demanding phone number...ID...carrying a clip board...She thought she was the vax police. ABSOLUTELY disgusting professionalism. SHE doesn't need to be vaxxed to serve us but demands to know our medical history. Well Canada, look at our Constitutional Rights...the Government is making you do there nasty job and as a server or business falling for this communist way of life...YOU as a server or as a company are legally liable....not the government...this is a mandate NOT a law...We just tried to explain our rights to her as a Canadian citizen, living in a FREE country...she immediately told us to leave & then she said she was calling the cops!! WHAT HAVE WE BECOME AS A COUNTRY!! Anyways...at a different establishment enjoying a great dinner with awesome friendly staff. We have supported BP for over 40 years...not anymore!! Goodbye Boston Brute...but it's ok...I can make a better...