Tim Hortons — Restaurant in Dawson Creek

First complaint. Some guy takes my debit card payment. Then makes my coffee which should have been in the process of being made as I drove up to the drive through window. Then after he takes my payment, he leaves my coffee on the counter and does other things while I'm glaring at him, like give it to me. NOPE, he made me wait until the entire order was filled before the girl gave it to me. Second complaint. I ordered 2 bowl meals. So as everyone knows, those lids don't ceal like Tupperware. She hands me both stacked one on top of the other. Do you not have bags? Those stupid wooden forks are in a small paper bag which of course the forks are going to fall out! The bowls are not secured and need to be held as you drive. You charge enough, so bag them! Walking from the truck to the house, the unbagged bowls slid and I nearly dropped them. But in the process of saving the bowls, I dropped my coffee. Third complaint. Your new point system sucks. It takes forever to get a free coffee. My how greedy you've become. Unlike some, I'm not blindly addicted to...

Unfortunately have to add yet another complaint. And or enquiry. Today I went to order a Croisant with my meal. I asked if the item could be heated up. I was then told that Tim Hortons NO LONGER Heats items up for Customers. I thought that there was something fishy in the way that I was being treated. I came to the window and then was told there was No Croisants. I literally had to ask to have the item removed then from my bill as not to be charged. I would like to know if the staff were telling the truth and that Tim Hortons now has a policy in place that they do not heat any food up???? This is very concerning because I feel they are picking and choosing who they are treating in a professional manner and who they are not and now misrepresenting...

I don't understand why you have 8 people running around and I'm the only one in line and it still takes 5 minutes to get served. I understand you try to prioritize the drive thru but why even keep the lobby open if you don't have anyone to help out of 8 visible people. And 5 minutes isn't an exaggeration, it was closer to 6 minutes and had 4 different people, including the manager, walk by to whom I said hello every single time just to be ignored. I understand you have priorities and I'm just another customer, but at least say I'll be with you in a minute or something. Not a great start...