Grab a seat. This is gonna be a long one. Our friend's birthday was today. We heard good things about the D Spot so we figured we'd give it a try. We entered the restaurant with high expectations, the menu looked delicious, the atmosphere looked fun with sweets and treats amongst the walls. There were only a couple other families seated at the time, and 2 other cars in the parking lot, but the restaurant just opened 10 minutes ago so that seemed reasonable. We were starving and ready to eat! We were seated promptly with a smile, and brought waters. Great! After 30 minutes of browsing the menu we were ready to order. Since we were sat 30 minutes prior we have yet to see a server. Unsure of how to order we walked to the front to see if we order at the register, or at the table. We were told they typically order at the table, so we returned to our seat and waited patiently. A couple minutes later the kind server took our orders, we ordered 4 latte drinks, and 4 sweet breakfast dishes. We were all excited to eat! About 45 minutes after ordering, we have yet to receive our drinks. Our waters were empty and we have yet to be checked up on. Typically we expect drinks to be served promptly to tide the customer over while waiting for food. This did not happen. 1 hour after ordering (keep in mind there are only 2 other tables in the restaurant) we finally got our dishes. We were immediately underwhelmed. The pancakes were thin and lacked flavour, the apples appears to be frozen and microwaved, giving them a slimy unappealing appearance. The "Waffle done right" looked great in appearance and the fruit appeared fresh, however the first bite was cold and disappointing. This is a waffle done right? The drinks finally came 90min since ordering. They were slightly warmer than room temperature and considering we waited over an hour to get them, an enormous disappointment. While the drinks were served, the server asked how the food was. Our table looked amongst ourselves awkwardly. Trying to not offend we softly said "a little cold". The server said nothing and returned to the front in a hurry. We finished the majority of our meals, mostly due to the price of the food, less due to enjoyment. We asked for the bill, wishing to forget the entire experience and move on with our day. The server tried her best to resolve our poor experience, asking how our experience was and what she could improve on. We told her it was not her fault as she appeared to be the only staff member on at the time (True!) She then asked if we would like an item off the menu on the house to make up for our experience. We appreciated the sentiment, and the birthday girl quickly browsed the menu and asked for a slice of tiramisu cheesecake. It looked like it might not disappoint. A couple minutes passed. Given the previous wait time, and not wanting to wait around, we started to put on our jackets and grab our bags. As we were beginning to stand up, our server came to the table and asked us to take a seat as our tirimisu slice was nearly ready. We begrudgingly took a seat with our jackets on and bags in hand. To our surprise, happy birthday began to play over the overhead speakers, and the server began to walk down the aisle with cake and a lit sparkler. It was a pleasant gesture and there was an obvious attempt to make things right with the customer. But it was too late, our experience was horrible and we felt it warranted this lengthy review. We left the restaurant and will not be back. I want to make it very clear that we do not place any blame on our server. She was the only worker on the premise for the first hour we were there. I'm not sure who manages the staffing here, but it is clearly not enough! Also, waiting over an hour and a half for our drinks? That is simply unacceptable.
TLDR; Don't be fooled by the appealing atmosphere, and the pictures on the menu. The food is cold, waited 90 minutes for drinks, pancakes are bland and appear to be microwaved. D Spot - for...
Read more“Exceptional Desserts, But Disappointing Service and Hospitality”
I visited this dessert restaurant with high expectations, and while the food taste and quality were absolutely 10/10, the overall service left much to be desired.
To start with, we were approached by one staff member to take our order, only to have another come back 5–7 minutes later to reconfirm it—showing a clear lack of coordination. The service staff lacked courtesy, and basic etiquette was missing. For instance, hot coffee was served without a tray, handed directly with bare hands—something that’s unacceptable in any café or dessert-focused establishment.
We also asked for ketchup, and instead of a small serving or a clean dispenser, we were handed a dirty, greasy ketchup bottle that felt more like a jammed sauce container—impossible to use and unhygienic. This has been a recurring issue during visits, pointing to a lack of care or consistency in service.
While I must commend the chefs for the excellent taste and quality of the desserts, the class and delicacy one expects from a dessert or coffee shop is completely missing in their hospitality. Presentation and service are part of the experience—and unfortunately, this place doesn’t live up to that standard.
Would I come back just for the food? Maybe. But only if they seriously improve their...
Read more🍫 Heaven for Dessert Lovers! 🍰
It’s been on our checklist for quite some time especially suggested by my 6-year-old boy! Finally, we made it there last night, and wow… it was totally worth the wait & visit…!
D Spot Dessert Cafe in Delta is an absolute treat for anyone with a sweet heart. From the moment you walk in, the aroma of freshly baked waffles and melted chocolate hits you hard, and you instantly know you’re in for something special.
We ordered a mix of delicious and main course items including white hot chocolate, waffle with ice cream, and cookie dough. Oh wow, the portions are huge! One dish is easily enough for two adults and a kid, but of course, we couldn’t resist ordering extra. 😋 We ended up with more than we could finish so keep that in mind when you order!
The ambiance is super colorful and magical perfect for a date night or even a little princess’s special day gathering. Absolutely loved the decor!
Our table was looked after by a sweet lady named Sam just like the cafe itself, she was super friendly, cheerful, and attentive throughout. A big thank-you to her for the great service! 💖
The prices are quite reasonable for the quality and portion size. Overall, D Spot is a must-visit! Highly recommend trying their warm brownie skillet with a scoop of vanilla ice cream — trust me, you’ll thank...
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