Subway — Restaurant in Delta

One of the staff member worked on Canada day was too rude. I went there for online order pickup as the pick up time was 1:55pm as shown on subway app. I received a call stating that we are going to close at 2. You have to pick it up before 2 pm. I said it will take 15 mins to reach but the staff member insisted me to come before 2 pm. When i went there at 2:13 the staff member gave me a weird look and said you should check our timing from GOOGLE before ordering.

My ans was I ordered from Subway App not from Google and there was no information about closing at 2.

Dear Manager/ owner

Please let them know how to treat customer as i went there for the item i paid not for the free food. If your staff member can’t give respect its ok but no weird look or unprofessional behaviour.

For Staff member - if you are about to close and then receive an online order then please let customer know in advance about timing so that an order can be canceled or refund next day. Do not insist customer to come early because we all follow roads so traffic congestion or delays...

Hands down the rudest worker I have ever encountered. Came in July 16 around 10:30am. Two girls working. The older chubby one was miserable and didn’t want to make my request. I just wanted a snackwhich with a couple types of meat added. She immediately said no, I can only order what is on the menu. So I told her I’ll pay extra no problem. After arguing back and forth she finally relents and tells me it’s $2 extra per type of meat I’m adding. So then we get to the veggies. I asked for lettuce onion tomato pickle and jalapeños. She again says no. I’m only allowed to choose 3 toppings. Again I say I’ll pay extra if that’s really the truth. She rolls her eyes and leaves. The other (much nicer) employee takes over and puts my pickles and jalapeños on and rings me up.

Seriously what is that persons problem? She needs...

Customer service at this location is so low grade .Manager has no sense how to interact with the customers as she was was addressing me that i have no mind just on asking to grill the sandwich and her behaviour was so rude.Thera is no option to give zero rating otherwise would give her that .. she reduced to give sandwiches to 3 customers..you should consider replacing this kind of arrogant staff for the smooth operation of the business .She also mentioned that in her 3 years carrier she never ever grilled any sandwich and she was like if any other staff members grill this for customers they...