Second Cup Café — Restaurant in Dieppe

whenever I want a treat, because even though they're pricey, I used to usually be guaranteed that the drink was worth it. However, that was 'used to'. The last few times I've gone the drinks have been bitter or overly sweetened, or just not properly made; mistakes happen, but the customer service each time has been the same. Awful. I ordered several drinks at once for my business, was not told the total. Came to the window, still had to wait over 10 minutes for the drinks. That's fine. What's NOT fine, is being told by the associate at the window - named Barbara - that "There's a line behind you", so like anyone, I got stressed out. By something I had no control over. To boot, two of the four drinks were wrong. Not just "needs more syrup" but completely different drinks. When I came in to the physical store to have them corrected, the same associate saw me, and immediately left the floor and hid in the back. I didn't come back for quite a while. Another time, waiting in line inside the physical store to make an order, I come up to the register and the same associate - Barbara - spoke only to me in french. I am not a native French speaker, but I understand the language. As soon as I responded in English, all I heard in French was "You've got to be kidding me" before she responded in English, not looking up from the screen or making eye contact. If this staff member doesn't like speaking one language in lieu of another, maybe this isn't the correct environment for her. As the customer I was taken aback, but ordered regardless, her bad day and discrimination of language is, quite frankly, not my problem to fix. Nor should we have to deal with it, but there it is.

Now to this morning, was told to drive up - again, not told my total. Not the end of the world, I'll find out at the window. It's Barbara again - quite the impression to still remember a face an name three months later. Hands me the machine, doesn't look at me, doesn't say hello, nothing. Doesn't even acknowledge when I handed the machine back and said thank you. I kept waiting for my receipt, and she finally acknowledged my presence by saying "what?!" I was waiting for my receipt, and I said so, which I'll be the first to say my tone was not patient at this point. I would really like to know which part of the employee handbook says "when having a bad day, make sure to roll your eyes at customers and be as rude as possible". She is the ONLY employee who acts like this! All the other's I've met in my visits have been LOVELY. I don't understand how this behaviour is OK in the eyes of management. I used to love coming here, but I'd rather take my risks with McDonald's coffee's and drinks if this is what I should expect every time I come to this establishment. Thanks...

I usually come to this location and receive great service, however, the past few times its been the same ft employee, and she is rude and quite short with her customers, and was wearing a mask with some finger bandaid this time (I'm sure that should clear up who the employee is). Being someone who spent over a decade in customer service, I can recognize good and bad service, and employees who have almost expired at their current job...this one is past due. Good luck guys, it's too bad, because your location has always been a...

One of the barista was very friendly and welcoming but the other I believe her name is Emilie was very grumpy and didn’t even have a smile on her face, as soon as we walked in the door we felt unwanted and felt like if we were bothering her. It’s not like if the store was busy we were the only ones there, as soon as we arrived I picked up cups and plates that were left on tablea and even gave a tip. Wish I wouldn’t have after the customer...