241 Pizza — Restaurant in District Municipality of Muskoka

Just called to order a pizza for pick up and you can’t speak to the person working at the actual pizza place. So I spoke to an operator and he said yep come pick it up in 20 minutes. But for some reason this town decides to have a Santa Claus parade at rush hour on a Friday so the whole street is closed and the 2 streets parallel on either side are also closed so you can’t park anywhere near it. So i tried to change my order for delivery and they said it’s atleast a 60 minute wait. I realize the odds of this situation happening to someone are low but I’m not stoked at all lol especially because the lady working customer service said there’s nothing she can do about it. And the operator should be aware that the town is having a parade and to tell people if they’re picking up to come on foot....

When we ordered, they told us it should be approx 45 minutes until our pizza was delivered. 45 minutes later, we received a phone call from the owner apologizing as he only had one staff member and was very busy. He told us our pizza would be another 15 minutes and offered us free dips to make up for it. The pizza came shortly after. It was hot, and perfectly cooked and delicious! Thank you for making it right. I would absolutely order from 241 again. Things don't always go as planned. They offered great customer service...

I stopped by 241 Pizza on July 4, 2025. Typically the food is decent from this franchise.

I’m only giving one star because of a hygiene concern. The person working at the counter accepted my cash payment and gave me change, but didn’t wash their hands afterward before going straight back to handling food. That’s a basic food safety issue that really shouldn’t be overlooked, especially in a food service setting.

I hope management can address this because a little more attention to cleanliness would improve the...