Subway — Restaurant in Edmonton

I ordered online, walked into the store and headed straight for the bathroom. As I B-lined to the toilet, the lady asked me if I had a pickup order. I said yes, I told her Taylor. Keep in mind the restaurant is open till 10 pm, and I asked for the key to the bathroom. At this point, I was nearly going to have an accident. The lady told me the washroom was closed for the night. I said unbelievable, how can that be, you are still here, how can the bathroom be closed. I replied that if I did not get in there, I would have an accident. She told me to wait till she was done helping the customer who arrived while I was waiting for my food. I waited 10 minutes for her to finish, and then she told me the key was right there. I grabbed it and relieved myself. I returned the key and waited for my food; again, she asked me for my name. I felt that wasn't nice, as I had already told her. It seemed my suspicion was correct at this point, and she began having an attitude toward me. I assume she thought that I would not make a fuss and be denied the ability to use the bathroom.

I was so upset that I decided to ask her when the manager would be in; she hesitated and reluctantly told me 8 or 9 am. I asked for her name, she said she wont give out her name. I told her not to worry; I would get it and speak to the manager. Subway is losing its culture and no longer has a friendly environment; it is toxic and selfish. It's become a typical big-box franchise that no longer cares about customer satisfaction. SEPTEMBER 8th,...

Me and 3 others mates were at this Subway on Dec 5th, 2023 at 9:23 PM. Lady at reception is one of the worst human beings I’ve ever came across. No Professionalism at all and She made a racist comment by saying if we just came from back home! I would never put a foot in this store ever again and advise the owner to “educate” staff to at-least speak politely. If the lady on duty is owner herself, It’s never too lady to start working on yourself even if you’re in your 40s!

When we ordered 4 subways through Subway app, (Which offers grill option and we have always had grilled Subways for past 10 years) She at first said that grill machine wasn’t working. When we politely asked her again as grill machine was clearly working, She said that it was only for wraps! We again politely asked her as we have always had grilled subways, She then proceeded by saying that she is not going to grill subways at all no matter what and made a racist comment by saying “You guys come from India to do this!” She was basically screaming at us and had audacity to tell us that we don’t know how to speak while she clearly needs to be trained for having a decent human behaviour while on duty!!!

At end we told her that we will cancel whole order if she wasn’t going to grill Subways, She said “Sure you guys can go, I’m not going to grill them no matter what” So we left.

🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑🛑WORST SUBWAY IN THE WHOLE WORLD...

I know it's just subway but this one is horrible. The people here are clueless and ridiculously cheap. When watching the lady scoop the roasted chicken on my sandwich she made sure scoop the smallest amount possible and when I pointed it out she said I would have to be charged extra for more meat. A foot long sub come with 4 pieces of cheese and these people are so cheap they spread out 3 pieces of cheese on my sub and threw it in the toaster and when I pointed it out she blatantly lied and said she put 4. Pulled it out of the toaster and said ya there was 4 it's all melted. You could clearly still see only 3 pieces. Then when it came to vegetables they put on the bare minimum to try and save pennies. It's customer service like this that is going to cost you guys dollars In the long run with lost customers. I will never come here again you guy are horrible. I gave you guys 2 chances because I work close by but after noticing this both times & to top it all off there being something wrong with the roasted chicken being all rubbery when I've never had it ever like that EVER from and subway. And your bread being stale. You guys have one of the WORST...