Jack's Pizza & Donair — Restaurant in Fredericton

Unfortunately, we had a horrible experience with Jack's pizza. We ordered the 18" pizza with 12" garlic fingers deal, which was supposed to be $35.99 and includes a 2L drink according to the flyer and online, but they charged us $49.49 for the pizza and garlic fingers. I asked the delivery driver (who also told me there was a $9 delivery fee), and he said to call and talk to the restaurant about it.

I shouldn't have paid for the food at this point, but I did, and I learned my lesson for the future.

When I called Jack's, the guy I spoke to (apparently the manager), said I didn't ask for the deal and therefore I couldn't get it. I asked to be reimbursed for the difference between the quoted amount, and the deal price since I definitely asked for the deal, and he said he couldn't reimburse me because I didn't ask about the deal.

I used to like Jack's and have been here twice before, but after this incident, I don't think I'll ever be back here again. This is a warning to everyone in the future that they are not an honorable business, and if you order from them, you are at risk of being ripped off.

I hope my experience prevents others from being scammed by Jack's...

Horrible. We drove up from Truro (7 hour drive there and back) when we first entered the first thing i noticed was the insane amount of fly's in there, landing on your skin, food, face ect. We got a donair pizza and garlic fingers. There was literally no meat on the pizza! The slices were so thin i ate over half of a 16 inch pizza and half a 12 inch garlic fingers. While that was being cooked the man started yelling at who i assume was his elderly mother in a foreign language. She didn't say anything back. The customers that were sitting beside us looked at me with their mouth open. We couldn't believe the way he was talking to his mom. Disgusting. The inside is dirty and infested with bugs. The pizza there was nothing to it, so thin and hardly any donair meat at all. We paid 38$ and left hungry! We are lucky here in Truro as we have acropole, some of the best pizza in the world. One piece your full, 2 you are stuffed. Completly horrible experience and I'll never be back...

I hadn't been to Jack's in quite some time. Decided to go get a couple of slices for a late night craving. Went there just before 3am. Walked in and was rudely told by 3-4 employees that the store was closed. I said that it's open til 4. One of the guys behind the counter very rudely told me that they were closed. I said okay then. I was leaving and told another employee that they need to change the hours online so people will know. He proceeded to tell me if they are slow on Fridays and Saturdays they will close early. That's all good but again how are people supposed to know that? I've worked in the fast food industry myself. My main priority was always customer service. With how I was spoken to this evening, I won't be back to Jack's again! Being rude and ignorant gets you nowhere in life. Need to do some training with employees dealing with customers. There's a right way and wrong way in...