Montana’s BBQ & Bar — Restaurant in Fredericton

Good food, great ambience! Everything came out pretty fast, cooked really well and tasted good. My daughter totally loved the food and the ambiance.

Unfortunately, order taker/ waitress could have made the experience way better though.

Visited the restaurant for the first time to celebrate my daughter's birthday. We were warmly greeted at the front door. However, the best part of the service kind of ended there. The waitress brought the menus and was uncourteous from the very start. She expected us to place the order within 5 seconds from handing out the menus. I told her that it is our first time here and we need some time to decide. She came back after five minutes. I mentioned the first item and her response was "is it everything"...can you believe that. Anyways we ordered rest of the food, which was brought out be someone else, who I must say was very polite and courteous. Now the first one who took the order came back during the meal and "rudely" asked if everything was fine. No water was served, and when I asked for it, guess what, we get only one cup, for three people sitting on the table. Also, the cup smelled of sanitizer really strong. We were done with the food, which we enjoyed, and we're planning to ask for menu to check desserts, and guess what, the rude waitress came and asked "are you guys ready to leave", feeling unwanted at that place, we left.

It is a great place with good food, but one uncaring employee made out special day unpleasant.

I do remember the name of the waitress, and I wish I could mention that here so that the management takes a note of it, but would not do that to jeopardize...

Wish I could have had a nice thing to post but unfortunately I cannot. Took my Little Brothers to Montana’s for our Christmas celebration dinner. They love this place but not sure if that will be true anymore. The boys order their meals from the kids menu, the burger (with cheese and bacon) and the cheese pizza. All meals came and looked delicious, that is until one boy pulled a really long blue coloured hair half from in his burger and the other half in the fries. I called for a server who I showed the hair to. “Oh, sorry she says. I will get the manager and your server.” None of which ever came to our table until about 7-10 minutes later when our server comes over and all he says is we have fired up another burger for you. No asking what we wanted done or even if we wanted another burger. The second one came with no hair or other additions. O my one more time did the server come to see if everything was ok. Fast forward to the bill and he places it down, with the kids desserts (he brought an extra small ice cream sandwich) and tells me that for their mistake he decided not to charge us for the cheese and bacon on his burger. No offer of no charge for the disgusting error or and even the manager could not make or take the time to come and apologize for what happened. Not to make a scene in the restaurant in front of the kids I just paid, smaller tip. I just am wondering when things like this happening changed from an offer of the meal at no charge to oh we will not charge you the $3 for cheese and bacon. Sorry Montana’s you have just lost two families as customers. Bad...

I recently called the store in Fredericton, twice, letting it ring over 20 times each call, and no one answered. I wanted to ask if it would be possible to place an order for dine-in, in advance, because my time was very limited. When no one answered, I ordered on-line. My order came to $75.94. I was meeting my two grandsons there. So when I picked up my order, I asked if it would be okay for us to sit on the patio, I was told she would have to check with the Manager. So the Manager came out. He said "I'm sorry but the patio is for dine-in customers only. I said okay, I will change my order to dine-in. He said but the server would not get a tip"....I said "I gave a tip". He said "that would go to the staff who prepared your take-out order." I said "well, I tried to call, twice and no one answered your phone." He did apologize for that, and said he would look into it. However, he did say "our patio is not very busy right now, so you can go out there, but if it fills up, you will have to give up your table."

Are you kidding me, I AM SORRY, it was not like I had a bag of food from McDonalds asking to use their patio!! I just spent over $75. for lunch. I can appreciate that may be a general rule of thumb, but use some common sense here...not a great business decision!! Talk about not being made to feel welcome.

The food was great, and the company was even...