The Brick — Local services in Fredericton

Update: After posting the review below, my husband was contacted by a lovely woman named Harmony. She is apparently the Big, Big Boss at the Fredericton store. She was very apologetic to my husband over how he had been treated by her underling but took the time to fully explain what had happened in our case instead of being so dismissive and confrontational. As it turns out, we were offered the settlement we were offered because The Brick no longer deals with the company that made the love seat we purchased and reiterated that The Brick simply does not offer cash refunds. She was extremely polite and respectful and we could hear in her voice that she truly was sorry for the way my husband had been treated. She also offered us an improved settlement and for that we are extremely grateful. If her Assistant Mgr adopted this same approach with customers, all of this upset and the poor review could have been avoided. So while I would still rate the experience detailed below as a disappointing and unacceptable, our dealings with Harmony were wonderful, very appreciated and definitely 5 star. Her Assistant Manager would do well to learn from her example otherwise I fear his career at The Brick will be short lived. So on behalf of my husband and I, I thank you Harmony. You have given me a shred of hope that good customer service has not completely become a thing of the past. ——————————— I purchased a power reclining loveseat from the Fredericton, NB, store a little over a year ago. Because it had power components, I also opted to purchase an extended warranty. Within 6 months, the button that controls the footrest on one side stopped working in that the footrest can only be raised by it but not lowered. In addition, the leather began to peal on the other footrest and on the back of one of the headrests, thereby leaving many light tan coloured blemishes (one of which is quite large) on an otherwise chocolate brown loveseat. Because I had an extended warranty, I called the store to see what could be done. I was informed that their contracted repair technician would be contacting me to come look at the damage. Multiple phone calls and 4 weeks later, the technician finally came to my home to examine the loveseat. I was told he would submit his report to the store and we would be contacted shortly and informed how this situation would be resolved. More phone calls and another two weeks later, I was contacted and told that the loveseat would neither be repaired nor replaced, but that we would be refunded half of the $2078.00 purchase price. While I was not overly pleased with this decision, it was better than nothing. Today I travelled into the store to obtain my refund. Once there, the story changed and I was told by the customer service rep that I could only receive an in store credit. This was unacceptable to me so I asked to speak to the manager. The manager was exceptionally rude and defensive and told me The Brick never gives refunds and that I had two options, take the half credit and keep the loveseat, or return the loveseat and take the credit for the full purchase price. Really glad I spent several hundred dollars on my useless extended warranty. The way this matter has been handled is both disappointing and extremely unprofessional. Once I have used my in-store credit, I will never shop at The Brick again and I will advise everyone I know to think twice about purchasing from this store. If I could rate my experience with less than 1...

It pains me I have to leave this feedback about this store because I have had such wonderful past experiences here. Normally I am not one to leave negative feed backs of my experiences. I usually just walk and never visit the store again. But as I mentioned I wont let this one sour experience write off all the great ones I have had. My wife and I visited the store today, the 7th of Sept 2023 and picked up two comforters. We asked for Kim as usually on entrance but were informed she is off her duty hours. The sales staff who attended to us by name Afra was very patient and courteous with us. we had some questions about our purchase and Afra reached out to a manager by name Cassy to provide some answers. Cassy came along and this is where our entire visit went south and turned sour. Not sure if Cassy was having a bad day but for a manager we expected better. Cassy's sounded impatient and her tone and demeanor was intimidating. The manner at which she replied the sales staff Afra was deameaning and more so right infront of us. My wife and I took note but just decided to stay out of it at the moment. After we concluded the transaction with Afra, we were informed we needed to go to CX service where our transaction would be concluded. At the CX service desk we had to face with Cassy. This time I had some questions on the flexiti transaction finance and so I asked Cassy to try getting some insight but she responded in such a manner that made me feel intimidated to further ask for more clarification. I had to leave with the feeling like I was bugging the store. This experience though unfortunate would not deter me from revisiting this store as I mentioned I have had many more rewarding cx experience with this store in the past. However, If my transaction ever requires to pass through cassy on any visit, that would be the end of that transaction unless there is someone else to attend to me. Would like to appreciate the sales staff Afra who acted patiently, couteously and highly professional while dealing with us.*

Bought a home of ours and my wife and I have been researching furnitures to match our living, dinning and bedroom. After visiting several other stores online and in store we decided to pay The Brick a visit and all our furniture search was over. We had Kim Latimer assist us all through. I just have to comment on the level of service, attention and concern Kim showed us. Kim was so patient with us even as my spouse and I took forever to make a selection choice lol. Kim went above and beyond in ensuring we got the right furniture within our budget. We were able to get all we needed all at once. Their furnitures are High quality guaranteed and really beautiful. We purchased a dinning set, queen bed, sectional couch, TV stand, high bar stools and a center coffee table all at once. Kim made it happen for us by recommending and assisting us get the Flexiti card. I would highly recommend the Brick for...

UPDATE: This issue has been resolved with a full refund. It wasn't easy, but I researched my rights as a consumer.

Know Your Consumer Rights: You have rights under Canadian consumer law to receive goods that areof acceptable quality, which means The Brick has a responsibility to address a defective product.

lf your new machine from The Brick arrives NOT working, The Brick is responsible for helping you resolve the issue under their store policy even if it's a manufacturer's defect, as the product was sold by them You should contact The Brick immediately to request service or a replacement, as consumer laws generally ensure that products sold are fit for their intended purpose. Be prepared with your invoice or purchase details when you contact, them.

If your appliance from The Brick has a problem within the first 48 hours (or within three days of receipt, according to their policy), they are responsible for addressing it, and you should contact the store immediately to arrange a replacement or refund for a defective item. It's crucial to inspect the product right away and not wait as some customers have reported being denied service due to missing short damage reporting windows. even if they couldn't have known about the issue until installation according to a Facebook post.

BUYER BEWARE! Last Tuesday I bought a washer/dryer set. The Brick did match the lower price that I had found and was able to have it delivered on Saturday. JUST the washer because the dryer wasn't in stock. The delivery men took a BRAND NEW WHIRLPOOL - WTW4957PW and put it in our laundry room. THE BRICK did not tell us that they don't hook the machine or make sure it is working. I was told "You have 48 hours in case something is wrong". Within the hour my husband had it hooked up and we tested it. The rinse & spin cycle works. Great! You would think. The washer is STUCK on this cycle. We called right away and we were told it's a WHIRLPOOL PROBLEM. The Brick would not come and replace it. WHIRLPOOL doesn't work on the weekends, FYI. My husband was told it would be a week Monday BEFORE anyone could come out. Thankfully, yesterday afternoon a technician came out to do the diagnostic to tell us what we already know. It's the circuit board and we are 6300+ people waiting for this part. THE BRICK IS AWARE OF THIS ISSUE because the report goes back to them. My question is WHY ARE THEY STILL SELLING THIS MODEL if over 6300 are having an issue. They will not give me a new machine even though we bought the extended warranty. Although, that shouldn't even be a factor since I NEVER USED IT. It was BROKE before I had a chance to use it.

I HIGHLY recommend you ask QUESTIONS and grill them if you buy anything from THE BRICK. They may be a Canadian Company but don't care about their customers! If they valued their customers they would replace the BRAND NEW WASHER ASAP. That's...