Tim Hortons — Restaurant in Gatineau

First of all,i ordered stepped tea and they give me a coffee which is i am having allergy for coffee and my heartbeat fast i have anxiety not good for me and employees nver explained they dnt have stepped tea instead of apologized they argued with me and one baker looking at for descrimination bcoz I am an asian he was looking at me from head to down,i thought they served me a tea and i didn’t taste yet not unless i was on top the bridge way to ottawa and since im living in Gatineau i had to go back the tim hortons where i bought a drink they questions to me,i had to go back from ottawa to gatineau just to bring back a drink i dnt like this service the employees who work that they dnt accept their mistake they giving me a wrong order and they argue instead admitted their mistake and not it means i went from ottawa and im not allowed to returned their wrong order wat they serve for me i just let them know i have an allergy...

I order often from Tim’s for breakfast as it is delicious and convenient. Nonetheless, I have had many issues with different Tim’s that substitute items without customer approval when doing online orders through ubereats. While I have reported these instances to uber every time it happens as restaurants should just substitute items with whatever they choose, today I opened my order to see that a chocolate croissant has been substituted with a muffin with a multitude of nuts in them. I find this to be a truly insane thing to do. My family and I have a deathly nut allergy. My sister, who thankfully wasn’t home at the time, has a severe allergic reaction to nuts just from being around them. I am still in shock from this whole ordeal. I hope they learn from this. I will be reporting to HQ. Serious allergies are serious concerns and this establishment clearly doesn’t take it as seriously as...

The iced drinks (lemonade) were basically room temperature but it was a 37c day so maybe it's understandable but we went there for refreshments and those drinks are litterally advertised as being the refresher drinks as it gets so hot in the summer here.

Service was great and bilingual as our group's linguistic profile was varied.

The door to the outside sitting area has a table so close that once you pull your chair out everyone going through touches you. Post COVID...

This location, being a former Starbucks, has a different setup than other Tim Hortons. The big machines they use behind the counter makes the ordering area clostrophobic and if you are and someone is waiting for their drinks at the end of the counter on the right by the employee's back of the house door, you may feel trapped in the ordering area.

My doughnut and drink we're good and the correct...